Aerospace Customer Support Specialist

Quality Aircraft Accessories Inc; Tulsa (OK); On-site; USD 35,000 - 42,000; Full time

Job summary

Signia Aerospace is seeking an entry-level Customer Support Associate based in Tulsa, OK. You will respond to routine inquiries, learn product lines, and provide consistent service under supervision.

The role emphasizes CRM and ticketing system use, basic troubleshooting, and documentation. A high school diploma and 0–2 years in customer service are required; an associate degree is preferred.

Qualifications

• Beginning knowledge of customer service practices, communication techniques, and support procedures
• Basic computer literacy and ability to learn CRM, ticketing, and service tools
• High school diploma required; associate degree preferred
• 0-2 years of customer service, administrative, or customer-facing experience
• Works under direct supervision

Responsibilities

• Provides front-line customer support by responding to routine inquiries, resolving basic issues, and delivering consistent service experiences under close supervision. Builds foundational knowledge of company products, services, systems, and customer service processes while learning standard procedures and performance expectations.
• All roles at Signia are expected to support the company’s operating model (SOAR) and contribute to the organization’s business value drivers, Profitable New Business, Productivity, Precision M&A, and Value-Based Pricing, through operational excellence, continuous improvement, collaboration, and customer focus.

Skills

Customer service basics

CRM usage

Communication skills

Basic computer literacy

MS Office

Education

High school diploma

Associate degree preferred

Tools

CRM

Ticketing system

Microsoft Office

Job description

Signia Aerospace is seeking an entry-level Customer Support Associate based in Tulsa, OK. You will respond to routine inquiries, learn product lines, and provide consistent service under supervision.

The role emphasizes CRM and ticketing system use, basic troubleshooting, and documentation. A high school diploma and 0–2 years in customer service are required; an associate degree is preferred.