Aerospace Customer Support Specialist

Hartzell Engine Technologies LLC.; Montgomery, Northern (AL, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Signia Aerospace is seeking a customer service associate to join our support team. You will respond to inquiries, resolve routine issues, and document interactions thoroughly as you learn our products and processes.

You will grow with a culture that values integrity, collaboration, and continuous improvement. Ideal candidates have 0–2 years in customer-facing roles, a high school diploma, and a willingness to learn CRM and service tools.

Qualifications

• High school diploma required; associate degree preferred.
• 0–2 years of customer service, administrative, or customer-facing experience.
• Willing to learn CRM, ticketing, and service tools.

Responsibilities

• Provides front-line customer support by responding to routine inquiries.
• Resolves basic issues and delivers consistent service experiences under supervision.
• Builds foundational knowledge of company products, services, and customer service processes.
• Documents customer interactions, case details, and resolutions in CRM or ticketing systems.
• Maintains service levels for response time, accuracy, and customer satisfaction.
• Provides basic product or service information to support customer needs.
• Follows company policies, schedules, and service standards in daily interactions.

Education

High School Diploma

Associate degree preferred

Tools

Microsoft Office

CRM and ticketing systems

Job description

Signia Aerospace is seeking a customer service associate to join our support team. You will respond to inquiries, resolve routine issues, and document interactions thoroughly as you learn our products and processes.

You will grow with a culture that values integrity, collaboration, and continuous improvement. Ideal candidates have 0–2 years in customer-facing roles, a high school diploma, and a willingness to learn CRM and service tools.