Aerospace Customer Service Specialist II

Incora; Wichita (KS); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Paid Holidays

Flexible time off

401K plan with company match

Job summary

Incora is seeking a Customer Service Representative II to facilitate and build customer relationships through high-quality service and support. The role involves working closely with customers to resolve issues, manage orders, and ensure expectations are met.

Ideal candidates will have at least 1-3 years of customer service experience, preferably in the aerospace industry, and must possess a high school diploma. The position offers a range of employee benefits including paid holidays, vacation time, and health plans.

Qualifications

• 1-3 years of combined Sales and Customer Service experience preferred.
• Experience within the aerospace industry is a plus.

Responsibilities

• Facilitate customer relationships by providing high-quality service.
• Process incoming orders and manage internal communication for pending orders.
• Investigate and resolve customer issues in alignment with company policies.

Skills

Customer service skills

Microsoft Office (Excel, Word, PowerPoint)

AI tools experience

Education

High School Diploma or GED

Tools

Salesforce

Job description

Incora is seeking a Customer Service Representative II to facilitate and build customer relationships through high-quality service and support. The role involves working closely with customers to resolve issues, manage orders, and ensure expectations are met.

Ideal candidates will have at least 1-3 years of customer service experience, preferably in the aerospace industry, and must possess a high school diploma. The position offers a range of employee benefits including paid holidays, vacation time, and health plans.