Aerospace Customer Success Specialist

Astronics; Oregon; On-site; USD 42,000 - 64,000; Full time

Job summary

Astronics is seeking a Customer Success Representative to support our Aerospace and Defense team. The role emphasizes accurate data entry, proactive customer communication, and coordination with engineering and production to ensure on-time work orders.

Ideal candidates will have a high school diploma with 3–5 years of related experience, strong written and verbal communication, and proficiency in MS Office, SharePoint, and Teams.

Qualifications

• High school diploma and 3-5 years of related experience and/or training or equivalent combination of education and experience.
• High level of accuracy with data entry.
• Excellent written and verbal communication skills.
• Motivated and dynamic problem solver.
• Proficient with Microsoft Office Suite, SharePoint, and Teams. Comfortable learning new computer programs.
• Able to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.
• Able to work independently on assigned tasks as well as to accept direction on given assignments.
• Capable of working collectively with all members within the organization.
• Able to research and analyze various types of data information.
• Able to read and interpret documents such as procedure manuals, work instructions, and software manuals, write routine reports/correspondence.
• Able to analyze and respond to issues and to influence other parties in order to proactively address those issues.
• Able to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Responsibilities

• Accurately process written orders for merchandise received by mail, E-mail, or personally from customer or sales team into ERP system.
• Maintain timely and open communication with customers such as Boeing, Airbus, and Embraer.
• Proactively inform customers of unit prices, shipping dates, anticipated delays, and any additional information needed by customer.
• Maintain ERP system with correct pricing and ship dates.
• Communicate with engineering, planning/materials, warehouse and production floor to insure timely completion of work orders.
• Serve as liaison between the company and customer on quality issues and engineering changes, coordinating as appropriate.
• Compile statistics and prepare various reports for management.
• Evaluate incoming customer questions and requests, prioritize them based on urgency, and respond promptly using the most efficient method available.
• Address and resolve customer inquiries, complaints, and service issues in a timely and professional manner, escalating complex problems when necessary.

Skills

Data entry

Customer communication

MS Office

SharePoint

Teams

Cross-functional

Attention to detail

Problem solving

Independent work

Education

High school diploma

Tools

ERP system

Job description

Astronics is seeking a Customer Success Representative to support our Aerospace and Defense team. The role emphasizes accurate data entry, proactive customer communication, and coordination with engineering and production to ensure on-time work orders.

Ideal candidates will have a high school diploma with 3–5 years of related experience, strong written and verbal communication, and proficiency in MS Office, SharePoint, and Teams.