Aerospace Contracts & Customer Success Specialist

Enjet Aero, Llc; Huber Heights (OH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401K retirement plan

Paid holidays

Job summary

Enjet Aero is seeking a Contract Support Specialist to serve as the liaison between customers and internal teams. The role involves managing sales orders, entering data into the ERP system, and coordinating with Sales, Quality, and Operations.

You will maintain customer documentation, follow up on contracts and quotes, and ensure schedules align with ERP records. The position is on site in Huber Heights, OH, with potential travel.

Qualifications

• Minimum 3 years of customer service experience; aerospace experience a plus.
• Proficient with MS Office and ERP systems; ability to learn ERP quickly.
• Strong communication and multitasking abilities; detail-oriented and team-focused.

Responsibilities

• Manage and enter customer sales orders and change orders.
• Compile documentation from customers for quotes or contracts; notify when documents are missing.
• Serve as primary customer contact for orders; input data into ERP and coordinate with Sales, Quality, and Operations.

Skills

Customer service

ERP navigation

MS Office

Communication skills

Teamwork

Tools

Epicor ERP

CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Contract Support Specialist

Purchasing, Inventory & Logistics Full-time Regular Huber Heights, OH, US

16 days ago Requisition ID: 2081

Enjet Aero machines and fabricates complex jet engine parts, components and assemblies for leading OEMs in the commercial, defense and general aviation sectors. Our goal is to be regarded as an irreplaceable resource by our customers. The only way for a company to meet such a goal is to consistently meet production deadlines and expectations.

Your work has a destination! Enjoy competitive pay, excellent benefits, a company profit sharing bonus plan, and more while building precision aerospace components that help aircraft fly safely around the world. Join a growing, industry-leading aerospace manufacturer where your work makes an impact and your career can take off.

Position Description: The Customer Support Specialist acts as the liaison between the customer and the company. This position is fundamental in managing and relaying information to the sales, materials, manufacturing, and quality teams. The individual must be able to establish and maintain both internal and external professional relationships at multiple levels.

• Manage and enter customer sales orders and change orders, as necessary.
• Compile required documentation from customers for the contract or request for quote review process. Communicates with the customer on missing documentation.
• Communicates and follows up with customers on all issues relating to contracts, quotes, and sales orders.
• Act as the primary customer contact to process customer orders, input data into the ERP system and communicate with the Sales, Quality, and Operations Team as necessary.
• Maintain internal intranet for contracts, and request for quotes (RFQ).
• Reconcile the MRP system backlog to customer portal schedules; ensure all customer schedules are updated in the ERP system (Epicor); ensure all information is updated in customer systems as needed.
• Process customer product returns in a timely manner and in accordance with documented procedures.
• Work closely with Operation’s on contract and quote administration, and customer follow up.
• Position is on site, M-F, normal business hours.
• Ability to travel on occasions.
• Other duties as assigned

Qualifications:

• Ability to prioritize work to meet time-sensitive deadlines. Strong communication skills are required.
• Minimum (3) years’ customer service-related experience required. Experience working with aerospace a plus.
• Must be detail and multitask oriented.
• Hands on self-starter with the ability to handle responsibilities in a fast pace changing environment.
• Proven ability to work effectively in a team environment.
• Proficient with MS Office
• Proven ability to navigate and operate ERP systems. Experience with Epicor a plus.

Benefits: Enjet offers a comprehensive benefits package to full-time employees including paid time off, health insurance, dental insurance, vision insurance, paid holidays, a 401K retirement plan, disability insurance, and more.

As an EOE/AA employer, Enjet Aero will not discriminate in its employment practices due to an applicant's race, color, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.