Aerospace Customer Service Pro (Flexible)

Ontic; California, Northern (MO, KY); Hybrid; USD 33,000 - 50,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Competitive PTO

Company 401K with 4% matching

Annual bonus program

Flexible working arrangements

Volunteer opportunities

Mental health support across sites

Development opportunities

Employee referral program

Job summary

Ontic is seeking an experienced Customer Service Representative for our Chatsworth, CA office. The role involves serving as the main customer contact, resolving inquiries, and supporting audits while ensuring professional interactions with internal and external partners.

The ideal candidate has 3+ years in aerospace customer service, a high school diploma (bachelor’s preferred), and strong CRM/Microsoft Office skills.

Qualifications

• 3+ years of experience in customer service within the aerospace industry.
• Minimum high school diploma (bachelor’s degree preferred).
• Proficiency in CRM software and Microsoft Office Suite.
• Prior experience with Airline customers and OEM's is desired.
• Ability to work independently and make good decisions with minimal direction.
• Strong problem-solving skills and attention to detail.
• Excellent verbal and written communication skills.
• Have knowledge of Aerospace industry parts sales.
• Self-motivating, Positive Attitude, Customer Oriented, Ability to perform job without direct supervision.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and resolving issues.
• Be required to support customer or agency audits.
• Create and maintain a professional, friendly, courteous and helpful relationship with internal and external customers.
• Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties.
• Utilize relationships with internal production and purchasing staff to seek out answers for customers.
• Work collaboratively with the rest of the Customer Service team to manage company backlog.
• Read and review customer purchase orders and transfer details to internal sales orders in a timely manner.
• Notify the customer of any discrepancies on the purchase order after comparing to the quote.
• Review all exports for compliance in accordance with EAR and ITAR regulations.

Skills

CRM software

Microsoft Office

Customer service

Aerospace industry knowledge

Decision making

Attention to detail

Verbal/written communication

Self-motivation

Education

High school diploma

Bachelor’s degree preferred

Tools

None

Job description

Ontic is seeking an experienced Customer Service Representative for our Chatsworth, CA office. The role involves serving as the main customer contact, resolving inquiries, and supporting audits while ensuring professional interactions with internal and external partners.

The ideal candidate has 3+ years in aerospace customer service, a high school diploma (bachelor’s preferred), and strong CRM/Microsoft Office skills.