Aerospace Customer Success & Orders Specialist

Pursuit Aerospace; Malden (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

health and disability insurance

401(k) match

flexible spending accounts

EAP

paid time off

company-paid holidays

Job summary

Pursuit Aerospace is seeking a Customer Service Representative to serve as the main interface between the company and customers for order management, pricing, negotiations, and relationship management. This 100% on-site role supports sales operations and demand planning.

The ideal candidate has at least three years of customer service experience in manufacturing (aerospace preferred), strong Excel skills, and a collaborative, proactive approach to protect delivery promises and customer

Qualifications

• Three years’ experience in customer service in a manufacturing environment.
• Knowledge of Material Planning systems preferred.
• Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

• Order Management: Receive and process customer orders in ERP and communicate with customers.
• Demand Management: Proactively manage pull-ins/push-outs to minimize impact on Operations.
• Delivery Assurance: Coordinate with Operations, Quality and Engineering to support on-time deliveries.
• Sales Administrative Support: Assist Sales Directors & Account Managers with quotations, orders, contracts and documents.

Skills

Customer service

Job description

Pursuit Aerospace is seeking a Customer Service Representative to serve as the main interface between the company and customers for order management, pricing, negotiations, and relationship management. This 100% on-site role supports sales operations and demand planning.

The ideal candidate has at least three years of customer service experience in manufacturing (aerospace preferred), strong Excel skills, and a collaborative, proactive approach to protect delivery promises and customer