Aerospace Customer Success & Operations Liaison

Etezazi Industries, Inc. Small Business, SDB and HUBZone Certified.; Wichita (KS); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Etezazi Industries Inc. is seeking a Customer Service Representative to support Business Operations and maintain strong client relations. The role emphasizes accurate order tracking, clear communication, and timely responses to customer inquiries to uphold service excellence.

Responsibilities include coordinating with shipping, updating client reports, and assisting other teams to meet customer requirements. A background in aerospace or logistics and experience with ERP/CRM tools are preferred.

Formación

• High School Diploma or GED required.
• 2-3 years of aerospace and/or customer service experience.
• Understanding of ERP and/or CRM tools.

Responsabilidades

• Ensure outstanding customer satisfaction by maintaining strong working relationships.
• Ensure daily accuracy of shipping dispatch list.
• Assist team members to deliver products/services that meet or exceed the customer requirements.
• Provide proper response and compensation to customers on time.
• Maintain complete and accurate customer correspondence data.
• Develop and update client related reports.
• Manage client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through business contract process.
• Identify and develop problem solving methodologies to resolve customer issues.
• Communicate directly with shipping department for status-inventory control reports.
• Track work orders to ensure customer delivery dates.
• Any other duties assigned by upper management.
• Participate in AS9100 and other standards development and maintenance.
• Other duties, as assigned.

Conocimientos

Analytical Mind

Excellent Communicator

Great Customer Service

Educación

High School Diploma or GED

Associates or Bachelor's degree

Herramientas

ERP

CRM

Descripción del empleo

Etezazi Industries Inc. is seeking a Customer Service Representative to support Business Operations and maintain strong client relations. The role emphasizes accurate order tracking, clear communication, and timely responses to customer inquiries to uphold service excellence.

Responsibilities include coordinating with shipping, updating client reports, and assisting other teams to meet customer requirements. A background in aerospace or logistics and experience with ERP/CRM tools are preferred.