Customer Service Representative

Pursuit Aerospace; Malden (MA); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

health and disability insurance

401(k) match

flexible spending accounts

EAP

paid time off

company-paid holidays

Job summary

Pursuit Aerospace is seeking a Customer Service Representative to serve as the main interface between the company and customers for order management, pricing, negotiations, and relationship management. This 100% on-site role supports sales operations and demand planning.

The ideal candidate has at least three years of customer service experience in manufacturing (aerospace preferred), strong Excel skills, and a collaborative, proactive approach to protect delivery promises and customer

Qualifications

• Three years’ experience in customer service in a manufacturing environment.
• Knowledge of Material Planning systems preferred.
• Excellent communication, interpersonal, and problem-solving skills.

Responsibilities

• Order Management: Receive and process customer orders in ERP and communicate with customers.
• Demand Management: Proactively manage pull-ins/push-outs to minimize impact on Operations.
• Delivery Assurance: Coordinate with Operations, Quality and Engineering to support on-time deliveries.
• Sales Administrative Support: Assist Sales Directors & Account Managers with quotations, orders, contracts and documents.

Skills

Customer service

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

2 days ago Requisition ID: 5175

Salary Range: $55,000.00 To $70,000.00 Annually

About Us

As a global manufacturer of complex aircraft engine components, Pursuit Aerospace is founded on a commitment to relentless, continuous, operational improvement and extraordinary customer service. We pride ourselves on competitive cost structure, exceptional on-time delivery, and industry-leading quality.

The Pursuit family of companies has cultivated long-term relationships with our customers around the world through respect, teamwork, technology, and trust. We are driven to develop industry leading process innovations and manufacturing techniques on behalf of our customers. Our exceptional quality is driven by a deep investment in and the daily practice of continually improving our people, processes, and products.

About the Opportunity

Serve as the primary interface between Pursuit Aerospace and our customers for functions related to business development, sales administration, pricing proposals and negotiations, customer service, relationship management, demand management, sales budget forecasting, and overall account financial health.

Location

100% On-site

Responsibilities

• Order Management. Receive and process customer orders into the ERP system, and manage customer communications. Work with customer portals as necessary.
• Demand Management. Proactively manage pull-ins/push-outs to minimize impact on Operations. Engage customers to address unfavorable schedule changes.
• Delivery Assurance. Coordinate with Operations, Quality and Engineering to help resolve production issues and support customer on-time deliveries. Be proactive in finding solutions for customer needs and protecting delivery promises.
• Sales Administrative Support. Support Sales Directors & Account Managers as needed with all aspects of customer support. Maintain files for quotations, orders, contracts and documents for assigned customers.

Required Qualifications

• Three years’ experience in customer service in a manufacturing environment, preferably in the aerospace industry.

Preferred Qualifications

• Knowledge of Material Planning systems preferred.
• Computer literacy is essential, with demonstrated competency in Excel.
• Team player who has demonstrated capabilities in the following areas: excellent communication, interpersonal skills, well developed problem-solving skills; solid organizational skills; and the demonstrated ability to be self-directed and effectively relate to all levels of an organization.
• Ambitious and flexible, wanting to learn and grow.

Working Conditions

• Requires mobility in a manufacturing plant environment while using Personal Protective Equipment.
• Must be able to frequently sit, stand and walk.
• Must be able to lift and carry up to 15 pounds.
• Must be able to have prolonged periods sitting at a desk and working on a computer.
• Must be able to travel between locations or to suppliers up to 10% of time.

Acknowledgements

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Pursuit Aerospace also offers a variety of benefits:

• health and disability insurance
• 401(k) match
• flexible spending accounts
• EAP
• paid time off
• company-paid holidays

The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements, among other things.

Equal Opportunity Employer

Pursuit Aerospace is an Equal Opportunity Employer. We adhere to all applicable federal, state, and local laws governing nondiscrimination in employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.