Aerospace Customer Success & Order Specialist

Pursuit Aerospace; Edgeworth (MA); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

401(k) match

Flexible spending accounts

Paid time off

Company holidays

Job summary

Pursuit Aerospace is seeking a Customer Service / Sales Administration professional to serve as the primary interface with customers for orders, pricing proposals, and account management. This on-site role resides in Malden, MA, requiring a hands-on approach to manage orders, communications, and documentation within ERP systems.

The successful candidate will have an Associate's degree and at least three years in customer service within a manufacturing setting (aerospace preferred), strong Excel

Qualifications

• Associates degree.
• Three years' experience in customer service in a manufacturing environment, preferably in the aerospace industry.

Responsibilities

• Order and process customer orders in the ERP system and manage customer communications.
• Proactively manage demand to minimize impact on Operations; address schedule changes with customers.
• Coordinate with Operations, Quality and Engineering to resolve production issues and support on-time deliveries.
• Support Sales Directors & Account Managers with quotations, orders, contracts and documents for assigned customers.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Problem solving

Team player

Self-directed

Education

Associates degree

Tools

Excel

Job description

Pursuit Aerospace is seeking a Customer Service / Sales Administration professional to serve as the primary interface with customers for orders, pricing proposals, and account management. This on-site role resides in Malden, MA, requiring a hands-on approach to manage orders, communications, and documentation within ERP systems.

The successful candidate will have an Associate's degree and at least three years in customer service within a manufacturing setting (aerospace preferred), strong Excel