Aerospace Customer Success & Operations Liaison

Etezazi Industries, Inc. Small Business, SDB and HUBZone Certified.; Wichita (KS); On-site; USD 36,000 - 48,000; Full time

Job summary

Etezazi Industries Inc. is seeking a Customer Service Representative to support business operations and maintain strong client relationships.

The role focuses on providing accurate status updates, facilitating on-time delivery, and coordinating with shipping and production to meet customer expectations. The ideal candidate has 2–3 years in aerospace or customer service, proficiency with ERP/CRM tools, and the ability to communicate clearly with internal teams.

Qualifications

• High School Diploma or GED required.
• 2-3 years of aerospace and/or customer service experience.
• Understanding of ERP and/or CRM tools.

Responsibilities

• Maintain outstanding customer satisfaction by maintaining strong working relationships.
• Ensure daily accuracy of shipping dispatch list.
• Assist team members to deliver products/services that meet or exceed customer requirements.
• Provide proper response and compensation to customers on time.
• Maintain complete and accurate customer correspondence data.
• Develop and update client related reports.
• Manage client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through business contract process.
• Identify and develop problem solving methodologies to resolve customer issues.
• Communicate directly with shipping department for status-inventory control reports.
• Track work orders to ensure customer delivery dates.
• Participate in AS9100 and other standards development and maintenance.

Skills

Analytical Mind

Excellent Communicator

Great Customer Service

Education

High School Diploma or GED

Associates or Bachelors degree

Tools

ERP/CRM tools

Job description

Etezazi Industries Inc. is seeking a Customer Service Representative to support business operations and maintain strong client relationships.

The role focuses on providing accurate status updates, facilitating on-time delivery, and coordinating with shipping and production to meet customer expectations. The ideal candidate has 2–3 years in aerospace or customer service, proficiency with ERP/CRM tools, and the ability to communicate clearly with internal teams.