Aerospace Account Coordinator - Sales Support

The Ely CO Inc; Torrance (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

The Ely CO Inc is seeking an Aerospace Manufacturing Sales Representative to serve as a primary contact for customers and to support order processing for aerospace components, repair, and machined products. This role works closely with Sales, Operations, Quality, Engineering, Supply Chain, and Finance to deliver accurate information and timely responses in a fast-paced environment.

You will review purchase and repair orders, coordinate with internal teams, manage schedules, and support RFQs and

Qualifications

• High school diploma or GED required; associate or bachelor’s degree in business, aviation, supply chain, or a related field preferred.
• Previous customer service, sales support, order management, account coordination, or related experience required; aerospace, aviation, MRO, machining, or manufacturing experience preferred.

Responsibilities

• Serve as primary point of contact for assigned customers, providing professional and responsive support by telephone, email, and other communication channels.
• Receive, review, enter, and maintain customer purchase orders, repair orders, and related information in the company ERP or other applicable systems.
• Review customer orders for required information, pricing, quantities, part numbers, delivery requirements, shipping instructions, and other commercial terms; coordinate resolution of discrepancies as needed.
• Respond to customer inquiries regarding order status, lead times, delivery dates, quotations, repair status, documentation, and general product or service information.
• Coordinate with Sales, Operations, Production, Quality, Engineering, Supply Chain, and Shipping to obtain accurate order information and communicate updates to customers.
• Monitor open orders and proactively follow up on potential delays, changing requirements, or other issues that may affect customer commitments.
• Communicate schedule changes, delivery updates, and other relevant information to customers in a timely and professional manner.
• Assist with requests for quotation (RFQs), pricing inquiries, order acknowledgments, and other sales or customer-service documentation as assigned.
• Maintain accurate customer account information, order notes, correspondence, and supporting documentation in company systems.
• Coordinate customer requests involving certifications, traceability, shipping documentation, quality records, or other required aerospace documentation with the appropriate internal departments.
• Assist in resolving customer concerns, returns, discrepancies, warranty matters, or service issues by coordinating with the appropriate internal teams and escalating issues when necessary.
• Build positive working relationships with customers and support customer retention through consistent communication, follow-through, and service.
• Support invoicing, shipment coordination, account follow-up, and other administrative activities related to customer orders as needed.
• Comply with company policies, applicable export-control requirements, quality procedures, customer requirements, and ethical business practices.
• Perform other duties as assigned based on business and operational needs.

Skills

Customer service

Communication skills

Organization

Attention to detail

Multi-tasking

Education

High school diploma or GED

Associate or Bachelor's degree in Business or Aviation

Tools

ERP systems

CRM systems

Microsoft Office

Job description

The Ely CO Inc is seeking an Aerospace Manufacturing Sales Representative to serve as a primary contact for customers and to support order processing for aerospace components, repair, and machined products. This role works closely with Sales, Operations, Quality, Engineering, Supply Chain, and Finance to deliver accurate information and timely responses in a fast-paced environment.

You will review purchase and repair orders, coordinate with internal teams, manage schedules, and support RFQs and