Aerospace Customer Experience Specialist (Onsite)

Ontic Engineering and Manufacturing, Inc.; California; On-site; USD 58,000 - 75,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Competitive PTO

401K with up to 4% match

Annual bonus program

Flexible working arrangements

Volunteering opportunities

Mental health champions across sites

Commitment to development

Employee referral program

Job summary

Ontic Engineering and Manufacturing Inc. seeks an experienced Customer Service Representative for its Chatsworth, CA site. The role oversees daily customer interactions, resolves inquiries, and supports audits, ensuring timely and accurate order processing and compliance with EAR/ITAR.

You will collaborate across teams to improve service quality and customer satisfaction. Ideal candidates have 3+ years in aerospace customer service, strong communication skills, and the ability to work

Qualifications

• 3+ years in aerospace customer service.
• High school diploma required; bachelor’s degree preferred.
• Proficient with CRM software and Microsoft Office Suite.
• Ability to work independently and make sound decisions with minimal direction.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the primary point of contact for customers and resolve inquiries.
• Support customer or agency audits as needed.
• Maintain professional relationships with internal and external customers.
• Respond to quotes, orders, status requests, complaints, returns and warranties.
• Coordinate with production and purchasing to answer customer questions and manage backlog.

Skills

Customer service

Communication

Problem solving

Attention to detail

Self-motivation

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM software

Microsoft Office

Job description

Ontic Engineering and Manufacturing Inc. seeks an experienced Customer Service Representative for its Chatsworth, CA site. The role oversees daily customer interactions, resolves inquiries, and supports audits, ensuring timely and accurate order processing and compliance with EAR/ITAR.

You will collaborate across teams to improve service quality and customer satisfaction. Ideal candidates have 3+ years in aerospace customer service, strong communication skills, and the ability to work