Aerospace Client Liaison & Support Specialist

EAM Worldwide; Miami (FL); On-site; USD 50,000 - 70,000; Full time

Job summary

EAM Worldwide in Miami, FL, is seeking a seasoned customer service professional to join our aerospace team and help manage client inquiries and quotes. You will act as a liaison between clients and internal departments, ensuring accurate data entry and timely updates on repair status.

The ideal candidate has five or more years in customer service within aerospace or MRO, excellent multitasking and problem-solving skills, and familiarity with AS9100/ISO quality programs.

Qualifications

• Five or more years’ customer service experience in aerospace, aviation or MRO.
• Capable of multi-tasking with attention to detail.
• Customer-focused with strong problem-solving abilities.
• Familiar with AS9100 and ISO quality programs is a plus.
• Proficient with MS Outlook, Word and Excel; internet navigation.

Responsibilities

• Handle customer inquiries, concerns and complaints professionally
• Process data entry and quotes
• Act as liaison between clients and internal departments
• Provide updates on repair status turnaround times

Skills

Multi-tasking

Customer focus

Problem solving

AS9100 knowledge

ISO quality familiarity

Tools

Outlook

Word

Excel

Internet navigation

Component Control

Quantum OS

Job description

EAM Worldwide in Miami, FL, is seeking a seasoned customer service professional to join our aerospace team and help manage client inquiries and quotes. You will act as a liaison between clients and internal departments, ensuring accurate data entry and timely updates on repair status.

The ideal candidate has five or more years in customer service within aerospace or MRO, excellent multitasking and problem-solving skills, and familiarity with AS9100/ISO quality programs.