Aerospace Customer Success Liaison

ITT Inc. - English US; Santa Clarita (CA); On-site; USD 55,800 - 83,000; Full time

Job summary

ITT Inc. in Santa Clarita, CA seeks an experienced Customer Service Specialist with a strong aerospace background to lead order processing for a key customer account, ensuring accuracy and timely communication across internal teams.

In this role you will manage purchase orders, quotes, delivery schedules, and post-sale support, while maintaining data integrity and meeting department turnaround times. You will interact with customers daily by phone and email to resolve issues and provide reliable

Qualifications

• AS/AA degree or equivalent with 5+ years in customer service
• Experience in the aerospace industry
• ERP system knowledge (AS400 or Oracle a plus)
• Strong communication and interpersonal skills
• Proficient in Microsoft Office (Word, Excel, PowerPoint)

Responsibilities

• Manage customer orders from entry to acknowledgment
• Maintain data integrity and turnaround times
• Provide post-sale order status and support via phone, email, and fax
• Prepare quotes and negotiate price and delivery
• Coordinate with internal teams to meet customer needs

Skills

Aerospace customer service

Communication & interpersonal

Detail oriented

Education

AS/AA degree or equivalent

Tools

ERP systems (AS400/Oracle)

Microsoft Office Suite

Job description

ITT Inc. in Santa Clarita, CA seeks an experienced Customer Service Specialist with a strong aerospace background to lead order processing for a key customer account, ensuring accuracy and timely communication across internal teams.

In this role you will manage purchase orders, quotes, delivery schedules, and post-sale support, while maintaining data integrity and meeting department turnaround times. You will interact with customers daily by phone and email to resolve issues and provide reliable