Aerospace Customer Service & Logistics Coordinator

Incora; Town of Texas (WI); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

8 Paid Holidays

Floating Holidays

Parental leave

PerkSpot discounts

Group Life Insurance

STD/LTD

401K with match

Job summary

Incora seeks a Customer Service Coordinator to serve as the day-to-day customer liaison, managing KPIs, forecasts, inventory and service levels in our aerospace-focused supply chain operation in Wisconsin.

You will review customer KPIs, escalate issues, train colleagues, and drive continuous improvement while ensuring data accuracy and compliance with health, safety and data protection policies. Associate degree and 5–7 years of related experience preferred.

Qualifications

• Associate's degree in Business Administration, Sales and Marketing, Supply Chain Management or related field preferred.
• 5-7 years of combined experience in supply management, inventory planning or aerospace/chemical management industries.
• Demonstrated ability to develop and maintain long standing customer relationships.
• Ability to train and mentor others and be results-driven in customer engagement and sales negotiations.
• Strong verbal, written communication and presentation skills with emphasis on quality and customer service.
• Excellent organizational and time-management skills with ability to handle multiple tasks.

Responsibilities

• Provide day-to-day interface with the customer and manage KPI reporting and service levels.
• Act as first point of escalation and ensure corrective actions are deployed without impacting service levels.
• Manage forecasting input, inventory and variance investigations to provide customer intelligence.
• Undertake tactical customer management and internal liaison to ensure communication and service levels.
• Implement continuous improvement actions to improve efficiency without impacting service levels.
• Comply with Health and Safety, Data Protection, and company policies.

Skills

Customer service

Forecasting

Inventory management

Data analysis

Communication

Training & mentoring

Microsoft Office

AI tools (Copilot)

Education

Associate's degree in Business Administration / Supply Chain

Tools

Copilot

Microsoft Office Suite

Outlook

Excel

Word

PowerPoint

Job description

Incora seeks a Customer Service Coordinator to serve as the day-to-day customer liaison, managing KPIs, forecasts, inventory and service levels in our aerospace-focused supply chain operation in Wisconsin.

You will review customer KPIs, escalate issues, train colleagues, and drive continuous improvement while ensuring data accuracy and compliance with health, safety and data protection policies. Associate degree and 5–7 years of related experience preferred.