Aerospace Customer Success & Operations Coordinator

Pattonair USA, Inc.; Fort Worth (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

8 Paid Holidays

2 Floating Holidays

FlexTime policy

80 hours sick time

Parental leave

Perkspot discount

Group Life Insurance

401K plan with match

Job summary

Incora is seeking a Customer Service Coordinator in Fort Worth, TX. You will be the day-to-day interface with customers, manage reporting and KPIs, and ensure service levels while coordinating demand across production, sub-tiers, and aftermarket.

Associates degree in business/related field and 5–7 years in supply management are preferred. Strong communication, data-entry, and MS Office skills are required, with experience using Copilot or AI tools to boost productivity.

Qualifications

• Associate's degree in business/related field preferred with 5-7 years in supply management.
• Experience in inventory planning and customer engagement.
• Strong verbal/written communication and presentation skills.
• Excellent organizational and time-management abilities.

Responsibilities

• Provide day-to-day interface with the customer and manage reporting and KPIs.
• Oversee forecasting input, inventory, and variance investigations.
• Coordinate customer demand across production, sub-tiers, or aftermarket.
• Escalate issues and drive corrective actions to protect service levels.
• Support continuous improvement activities and internal liaison.

Skills

Customer service

Forecasting

Data entry

Microsoft Office

Copilot

ERP / data systems

Education

Associate's degree in Business Administration/Sales/Marketing/Supply Chain

Tools

Copilot

Microsoft Office

Excel

Outlook

PowerPoint

Job description

Incora is seeking a Customer Service Coordinator in Fort Worth, TX. You will be the day-to-day interface with customers, manage reporting and KPIs, and ensure service levels while coordinating demand across production, sub-tiers, and aftermarket.

Associates degree in business/related field and 5–7 years in supply management are preferred. Strong communication, data-entry, and MS Office skills are required, with experience using Copilot or AI tools to boost productivity.