Customer Service Coordinator

Pattonair USA, Inc.; Fort Worth (TX); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

8 Paid Holidays

2 Floating Holidays

FlexTime policy

80 hours sick time

Parental leave

Perkspot discount

Group Life Insurance

401K plan with match

Job summary

Incora is seeking a Customer Service Coordinator in Fort Worth, TX. You will be the day-to-day interface with customers, manage reporting and KPIs, and ensure service levels while coordinating demand across production, sub-tiers, and aftermarket.

Associates degree in business/related field and 5–7 years in supply management are preferred. Strong communication, data-entry, and MS Office skills are required, with experience using Copilot or AI tools to boost productivity.

Qualifications

• Associate's degree in business/related field preferred with 5-7 years in supply management.
• Experience in inventory planning and customer engagement.
• Strong verbal/written communication and presentation skills.
• Excellent organizational and time-management abilities.

Responsibilities

• Provide day-to-day interface with the customer and manage reporting and KPIs.
• Oversee forecasting input, inventory, and variance investigations.
• Coordinate customer demand across production, sub-tiers, or aftermarket.
• Escalate issues and drive corrective actions to protect service levels.
• Support continuous improvement activities and internal liaison.

Skills

Customer service

Forecasting

Data entry

Microsoft Office

Copilot

ERP / data systems

Education

Associate's degree in Business Administration/Sales/Marketing/Supply Chain

Tools

Copilot

Microsoft Office

Excel

Outlook

PowerPoint

Job description

Our Incora Story is really taking off – we’d love you to join us for the journey. We are currently seeking an exceptional Customer Service Coordinator here at Incora. As the leading supply chain solutions business in the aerospace industry our people Customers are at the heart of our business. The Customer Service Coordinator will provide the day-to-day interface with the customer, managing and maintaining the associated reporting and KPIs, both internal and externally to ensure service level targets are maintained to support the achievement of customer service delivery targets and overall customer satisfaction. Management of a segment of customer demand such as production, sub tiers, or aftermarket.

Key Activities

• Review customer KPIs to enable the performance to the customer to be monitored, highlighting any potential trends and issues and prioritizing the associated mitigation action to ensure customer delivery and satisfaction is maintained.
• Provide the first point of escalation to customer and ensure that customer service corrective action plans or process improvements are deployed effectively without impacting customer service levels.
• Manage and review forecasting input, inventory and variance investigations to provide customer intelligence to manage business planning and inventory holdings.
• Undertake tactical customer management and internal liaison to ensure customer communication and service levels are maintained.
• Implement Continuous Improvement actions or processes to improve efficiency in line with the agreed plan and without unnecessary impact to customer service levels.
• Participation in improvement activities at department/company level to enhance business performance.

Comply with all relevant internal rules, policy and procedures, including those relating to Health and Safety, Data Protection and all those contained within the issued Employee Handbook and Policies and Procedures Manual. Undertake other duties and tasks that may be allocated that are appropriate to the job.

About You

Associate's degree in the area of study of Business Administration, Sales and Marketing, Supply Chain Management, and/or a combination of education and relevant work experience in sales, is preferred 5-7 Years of combined experience in fields of supply management, inventory planning, supply chain (preferably in the aerospace or chemical management industry). Demonstrated ability to develop and maintain long standing customer relationships. Demonstrated ability to train and mentor others to excellence. Demonstrated ability to be results-driven and profitability-minded, most specifically in customer engagement and sales negotiations. Strong verbal, written communication and presentation skills, with emphasis in Quality and Customer Service. Maintain excellent organizational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously. Maintain excellent customer service skills with the ability to deal tactfully, confidently and ethically with both internal and external customers. Ability to be detailed oriented and perform in-depth account research, if required. Maintain clear and accurate data entry, documentation and reporting skills, as required. Maintain strong competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required. Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) is essential, alongside experience using Copilot or other AI tools to enhance productivity.

Most importantly you will be passionate about our Incora Values and exceeding customer expectations. Courage Take ownership for issues and problems. Collaboration Share knowledge and experience with others. Commitment - Focus on ensuring internal and external customer expectations is met in a timely way. Community - We value our world and everyone who shares it.

What Incora can offer you

An exciting package that includes a great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story. We want you to share in the success of Incora, so every employee is eligible for one of our incentive's programs.

• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Exempt employees are part of Incora's FlexTime policy, as well as 80 hours of Exempt Sick time.
• Family friendly policies such as 2 weeks paid parental leave.
• We believe every little help by offering a generous discount portal only available to Incora employees via Perkspot.
• Employers paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers a 401K plan with company match.

Very importantly we want to be with you to help your career take off and become part of the Incora Story. So, if you feel you have all of this, and want to be part of developing the Incora Story

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need. This is not a contract, expressed or implied.

Incora is an operating name used by several related companies, including but not limited to Haas Group International, LLC; Pattonair USA, Inc.; and Wesco Aircraft Hardware Corp. Each of these companies is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other legally protected status.

In compliance with the Americans with Disabilities Act, we are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to apply for a position or to perform the essential functions of the role, please contact Human Resources at [e-mail].

Incora™ is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical. With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency