Aerospace Customer Service Leader - Ops & Growth

Crane Company; Auburn (WA); On-site; USD 136,000 - 182,000; Full time

Benefits offered by this job

Health care

Dental or life insurance

15 days paid time off

12 paid holidays

401k Retirement Plan

Education Reimbursement

Job summary

The Crane Aerospace & Electronics in Auburn, CA is seeking a Manager of Customer Service Administration to lead a high‑performing team responsible for contract administration, order fulfillment, and end‑to‑end customer support.

The role focuses on championing the Voice of the Customer, driving process improvements, and ensuring consistent, quality execution to meet the annual operating plan and customer satisfaction goals.

Qualifications

• 5+ years related experience.
• 3+ years management experience.
• Knowledge of Aerospace and Defense Order Management and ERP systems (Oracle).
• Strong leadership, communication, and continuous improvement skills.

Responsibilities

• Lead and develop the Customer Service Administration team with KPI-based goals.
• Manage metrics to support annual operating plan and customer satisfaction.
• Allocate work and balance workload across the team for timely order administration.
• Drive standardization and efficiency across the order-to-delivery process.
• Champion continuous improvement and customer experience initiatives.
• Serve as escalation point and guidance for the team.

Skills

Experience management

Team leadership

Communication

Problem solving

Education

BS in Business

Tools

ERP systems

Oracle

Job description

The Crane Aerospace & Electronics in Auburn, CA is seeking a Manager of Customer Service Administration to lead a high‑performing team responsible for contract administration, order fulfillment, and end‑to‑end customer support.

The role focuses on championing the Voice of the Customer, driving process improvements, and ensuring consistent, quality execution to meet the annual operating plan and customer satisfaction goals.