Aerospace Customer Experience Specialist | Fast-Paced Ops

Hytek Finishes Co.; Des Moines (WA); On-site; USD 28,929 - 42,705; Full time

Benefits offered by this job

Full benefits package including Medical, Dental, Vision

3 weeks paid time off

Tuition reimbursement

Job summary

Hytek Finishes Co. is seeking a Customer Experience Specialist based in Kent, WA to join their Customer Operations & Support team. The role involves providing order updates, collaborating with teams, and managing jobs in ERP systems. The ideal candidate will have excellent communication skills, experience with ERP systems, and a strong sense of urgency. Enjoy a full benefits package, paid time off, and a dynamic work environment that encourages personal growth and teamwork.

Qualifications

• Strong bias for action and sense of urgency.
• Ability to build trust across diverse teams.
• Interest in upward mobility.

Responsibilities

• Provide real-time order status updates via email, phone.
• Collaborate with internal teams to resolve issues.
• Monitor and update jobs in the ERP system.

Skills

Proficiency in Excel

Excellent written and verbal communication skills

Emotional intelligence

Ability to multitask

Tools

ERP systems (Infor Syteline preferred)

PowerBI

Excel

Job description

Hytek Finishes Co. is seeking a Customer Experience Specialist based in Kent, WA to join their Customer Operations & Support team. The role involves providing order updates, collaborating with teams, and managing jobs in ERP systems. The ideal candidate will have excellent communication skills, experience with ERP systems, and a strong sense of urgency. Enjoy a full benefits package, paid time off, and a dynamic work environment that encourages personal growth and teamwork.