Customer Experience Specialist - Aerospace Industry

Hytek Finishes Co.; Des Moines (WA); On-site; USD 28,929 - 42,705; Full time

Benefits offered by this job

Full benefits package including Medical, Dental, Vision

3 weeks paid time off

Tuition reimbursement

Job summary

Hytek Finishes Co. is seeking a Customer Experience Specialist based in Kent, WA to join their Customer Operations & Support team. The role involves providing order updates, collaborating with teams, and managing jobs in ERP systems. The ideal candidate will have excellent communication skills, experience with ERP systems, and a strong sense of urgency. Enjoy a full benefits package, paid time off, and a dynamic work environment that encourages personal growth and teamwork.

Qualifications

• Strong bias for action and sense of urgency.
• Ability to build trust across diverse teams.
• Interest in upward mobility.

Responsibilities

• Provide real-time order status updates via email, phone.
• Collaborate with internal teams to resolve issues.
• Monitor and update jobs in the ERP system.

Skills

Proficiency in Excel

Excellent written and verbal communication skills

Emotional intelligence

Ability to multitask

Tools

ERP systems (Infor Syteline preferred)

PowerBI

Excel

Job description

Customer Experience Specialist - Aerospace Industry
Onsite in Kent, WA
Full-Time, Non-Exempt – Customer Operations & Support
Salary: $21.00 - $31.00/hour, based on experience
Monday - Friday, Day Shift – Overtime May Be Available

Are you a proactive communicator who thrives in a fast-paced, dynamic environment? Do you enjoy solving problems, working across departments, and using systems to drive results? If so, we invite you to join our team as a Customer Experience Specialist.

What You’ll Do

• Provide real-time order status updates via email, phone, and reporting tools
• Expedite urgent orders and reschedule as needed to meet customer expectations
• Collaborate with internal teams to align priorities and resolve issues
• Monitor and update jobs in our ERP system (Infor Syteline)
• Use Boeing Exostar portals and other customer platforms
• Generate and analyze reports using ERP, PowerBI, and Excel
• Support Quality Assurance by reporting concerns and promoting process improvements
• Handle semi-complex customer situations with professionalism and care

What You Bring

• A strong bias for action and sense of urgency
• Proficiency in Excel and comfort working across multiple systems
• Experience with ERP systems (Infor Syteline preferred)
• Excellent written and verbal communication skills
• Emotional intelligence and the ability to build trust across diverse teams
• Ability to multitask and stay organized under pressure
• A collaborative mindset and openness to feedback and growth
• Interest in upward mobility and taking on larger roles in the future

Why You’ll Love It Here

• Full benefits package including Medical, Dental, Vision, 401(k) match, Profit Sharing, and more
• 3 weeks paid time off to start + 10 paid holidays
• Tuition reimbursement, parental leave, and paid community service day
• Onsite health services including access to a massage therapist
• A culture that values a bias for action, curiosity, teamwork, and productivity

Apply today at www.hytekfinishes.com/careers and become a key part of a team that values your initiative, insight, and impact.

• As an ITAR controlled facility, you must be authorized to work in the U.S. An export license is required for non-US persons.
• Because we are in the aerospace industry, you must be able to pass a pre-employment drug test, including marijuana.
• Hytek Finishes is an equal opportunity employer. It is Hytek's policy to make all employment decisions without regard to an individual's sex, gender (including pregnancy, childbirth, breast feeding, and related conditions), sexual orientation, gender identity, gender expression, race (including traits historically associated with race, including hair texture and protective hairstyles).