AED Program Customer Success Specialist

GOEBEL FIXTURE COMPANY; Shelby (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

SafetyTest and Equipment is seeking a Customer Service Representative focused on the AED Management program to join our Shelby, NC team. This full-time role emphasizes delivering exceptional customer experience, becoming a subject‑matter expert in AED products and program standards, and supporting both internal processes and client-facing solutions.

You will be the primary contact for inquiries related to the AED program and managed portal, ensuring a seamless, high‑quality experience for

Qualifications

• 1-3 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail and dedication to continuous improvement
• Able to deal with people sensitively, tactfully, diplomatically, and professionally always
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Responsibilities

• Respond to customer inquiries via phone and e-mail with accuracy, professionalism, and a solution‑oriented approach.
• Handle routine and complex issues, manage concerns and complaints, and act as a liaison between departments to drive timely resolution.
• Deliver polished, high‑quality service that strengthens customer relationships and reinforces program credibility.
• Develop and maintain expertise in AED product standards and program requirements.
• Assist with item record creation and maintenance, program updates, and related projects.
• Contribute to process improvement initiatives to enhance internal workflows and customer experience.
• Perform administrative tasks on an as needed basis.
• Demonstrate ownership and a “go above and beyond” mindset in all aspects of the role.

Skills

Customer service

Communication

MS Word

MS Excel

Attention to detail

Teamwork

Resilience under pressure

Education

2 Year Degree

Tools

Email

Job description

SafetyTest and Equipment is seeking a Customer Service Representative focused on the AED Management program to join our Shelby, NC team. This full-time role emphasizes delivering exceptional customer experience, becoming a subject‑matter expert in AED products and program standards, and supporting both internal processes and client-facing solutions.

You will be the primary contact for inquiries related to the AED program and managed portal, ensuring a seamless, high‑quality experience for