AED Program Customer Service

GOEBEL FIXTURE COMPANY; Shelby (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

SafetyTest and Equipment is seeking a Customer Service Representative focused on the AED Management program to join our Shelby, NC team. This full-time role emphasizes delivering exceptional customer experience, becoming a subject‑matter expert in AED products and program standards, and supporting both internal processes and client-facing solutions.

You will be the primary contact for inquiries related to the AED program and managed portal, ensuring a seamless, high‑quality experience for

Qualifications

• 1-3 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail and dedication to continuous improvement
• Able to deal with people sensitively, tactfully, diplomatically, and professionally always
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Responsibilities

• Respond to customer inquiries via phone and e-mail with accuracy, professionalism, and a solution‑oriented approach.
• Handle routine and complex issues, manage concerns and complaints, and act as a liaison between departments to drive timely resolution.
• Deliver polished, high‑quality service that strengthens customer relationships and reinforces program credibility.
• Develop and maintain expertise in AED product standards and program requirements.
• Assist with item record creation and maintenance, program updates, and related projects.
• Contribute to process improvement initiatives to enhance internal workflows and customer experience.
• Perform administrative tasks on an as needed basis.
• Demonstrate ownership and a “go above and beyond” mindset in all aspects of the role.

Skills

Customer service

Communication

MS Word

MS Excel

Attention to detail

Teamwork

Resilience under pressure

Education

2 Year Degree

Tools

Email

Job description

• Base Pay $60,000.00 - $80,000.00 / Year
• Employee Type Exempt FT
• Required Degree 2 Year Degree

Description

SafetyTest and Equipment, a nationwide Power utility tooling and PPE provider, is actively seeking a highly motivated and reliable individual to join our sales team as a Customer Service Representative focused on assisting customers within the AED Management Program.

This full-time position requires a polished, customer-focused individual with strong communication skills, resilience, and a drive to support a rapidly growing AED Management program. The successful candidate will take pride in delivering exceptional customer experience, become a subject‑matter expert in AED products and program standards, and play a key role in advancing both internal processes and client‑facing solutions.

As a AED Customer Service Representative, you will serve as a primary point of contact for customer inquiries related to the AED program and managed portal. You will ensure seamless, high‑quality experience for clients, while also supporting program development, item management, and process improvements.

Requirements

• 1-3 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail and dedication to continuous improvement
• Able to deal with people sensitively, tactfully, diplomatically, and professionally always
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Key Responsibilities

• Customer Support
  • Respond to customer inquiries via phone and e-mail with accuracy, professionalism, and a solution‑oriented approach.
  • Handle routine and complex issues, manage concerns and complaints, and act as a liaison between departments to drive timely resolution.
  • Deliver polished, high‑quality service that strengthens customer relationships and reinforces program credibility.
• AED Program Support
  • Develop and maintain expertise in AED product standards and program requirements.
  • Assist with item record creation and maintenance, program updates, and related projects.
  • Contribute to process improvement initiatives to enhance internal workflows and customer experience.
• General Support
  • Perform administrative tasks on an as needed basis.
  • Demonstrate ownership and a “go above and beyond” mindset in all aspects of the role.

Qualifications:

• 1-3 years of relevant experience
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail and dedication to continuous improvement
• Able to deal with people sensitively, tactfully, diplomatically, and professionally always
• Computer literate, including effective working skills of MS Word, Excel, and e-mail

Pay: $60,000-$80,000 salary/ full time job type

• 401(k)
• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift 8am-5pm
• Monday to Friday

Work Location:

• SafetyTest location in Shelby, NC