Advocate

Family Tree; Arvada (CO); On-site; USD 34,495 - 41,383; Full time

Job summary

Family Tree is seeking a Domestic Violence Advocate for the Roots of Courage emergency shelter in Arvada, CO. This role involves providing crisis intervention and support services to individuals fleeing domestic violence, maintaining confidentiality, and assisting clients with housing navigation and benefits acquisition.

The ideal candidate will have strong critical thinking skills, problem-solving abilities, and a commitment to fostering collaboration within the team and community.

Qualifications

• Knowledge of Domestic Violence and the impact on survivors and/or children.
• Experience in crisis intervention and safety planning.
• Ability to navigate community resources.

Responsibilities

• Provide advocacy and safety planning for clients.
• Assist with crisis line coverage and provide safety planning.
• Maintain confidentiality per policies and laws.
• Document interactions accurately in Salesforce.
• Follow up on service applications and intakes.

Skills

Critical Thinking

Problem Solving

Fostering Teamwork and Collaboration

Flexibility and Adaptability

Communication

Collaboration

Professionalism and Work Ethic

Initiative

Job description

Job Details

Job Location: Roots of Courage - Arvada, CO 80001
Salary Range: $25.04 - $30.04 Hourly

Organization Overview

The mission of Family Tree is to partner with all people to prevent and overcome the interconnected issues of child abuse, domestic violence and homelessness to promote safety, healing and stability across generations. As a long standing non‑profit human services agency, we are committed to empowering change and transforming the lives of vulnerable populations in our community. We aim to recruit and retain high‑quality and diverse team members who share in our commitment and vision to empower people and transform our community through innovative and integrated services. We are also committed to investing in our team i.e., strive to pay fair wages, offer competitive benefits, provide generous sick and vacation time, offer staff development along with believing each employee’s unique qualities and experiences are the core of the organization. Family Tree strives to value and uplift diverse and marginalized voices, to recognize and address the ways in which oppression impacts the communities with which we work, and to promote inclusion and equity.

Job Summary

Roots of Courage is a 24/7 confidential emergency shelter for people fleeing domestic violence. Provide advocacy, safety, crisis intervention, non‑therapeutic counseling for adult clients and/or children and operate a 24/7 crisis line in an emergency shelter.

Qualifications / Program Purpose

Provide emergency, safe shelter for individuals and those with children who are actively fleeing Domestic Violence (Intimate Partner Violence, specifically). Roots of Courage offers a safe location with emphasis in a confidential location. Roots of Courage uses a framework of trauma‑informed care that provides education on how to live without fear, violence, abuse, and/or oppression.

Position Purpose

Roots of Courage Domestic Violence Advocates are trained to navigate crisis intervention and safety planning to provide advocacy and case management for individuals and those with children. Domestic Violence Advocates are expected to operate a 24/7 crisis line and the supportive services of emergency, safe shelter.

Essential Duties / Responsibilities

• Roots of Courage Advocates are skilled in providing case management, trauma‑informed support and advocacy, crisis intervention, and conflict resolution, to clients in an emergency shelter setting.
• Assists with crisis line coverage to screen in new clients who are fleeing domestic violence and seeking confidential shelter, provide over‑the‑phone safety planning, and resources/referrals.
• Roots of Courage Advocates maintain confidentiality of shelter, employees, and client information per Family Tree policies, as well as Colorado State and U.S. Federal laws protecting survivors of Domestic Violence.
• Basic knowledge of Domestic Violence and the impact on survivors and/or children.
• Assist clients with housing navigation, benefits acquisition, educational/vocational referrals, financial empowerment, behavioral/health referrals, goal setting, life skills, and the establishment of a personal support network.
• Promptly enter documentation and information into the Salesforce database and other respective tracking systems as required.
• Maintain documentation and data needed for monthly grant reporting.
• Complete documentation for client interactions in a timely and accurate manner.
• Follow up with applications for services and complete intakes of new clients.
• Communicate with partner agencies and other professionals on a case when necessary to better service our clients.

Required Skills / Competencies

• Critical Thinking: demonstrate the ability to think clearly and rationally when a situation demands it. Ability to analyze facts objectively.
• Problem Solving: demonstrate abilities to carry out self‑directed tasks with limited supervision. Identify and define a problem; determine the cause; prioritize and select alternatives; implement a solution; evaluate the results.
• Fostering Teamwork and Collaboration: demonstrate abilities to collaborate with team members, Family Tree Leadership, and partnering agencies; listen to ideas and communicate ideas and disagreements promptly and constructively.
• Flexibility and Adaptability: comfortable navigating the unknown and making decisions with limited information; transition from one task to another in a fast‑paced environment.
• Communication: ability to explain complex and diverse ideas to audiences in written and oral formats; provide direction, information, or instructions effectively; report factual interactions.
• Collaboration: willingness to collaborate with internal departments and community partners to deliver comprehensive support services for adult and child survivors in shelter settings.
• Professionalism and Work Ethic: manage time adequately and be accountable; focus on client's needs; apply trauma‑informed practices, cultural competency, and inclusiveness.
• Initiative: work in a self‑directed manner while communicating well within a team; perform tasks with strong attention to detail, critical thinking, and excellent organisational skills.

Preferred Skills / Competencies

• Relationship Management: build healthy and effective working relationships with Family Tree team members; skills gained from lived experience and professional experience working with vulnerable populations and marginalized communities.
• Previous knowledge of and experience in safety planning with individuals and those with children experiencing Intimate Partner Violence.
• Previous experience working in an emergency shelter and/or residential setting.
• Knowledge of the Power and Control Wheel.
• Decision Making: skilled in gathering information, evaluating options, and presenting solutions or courses of action.
• Organizational Competency: prioritize and manage workload, manage time, demonstrate strong attention to detail.
• Digital Literacy: ability to find, evaluate and communicate information through typing and digital media platforms like Microsoft Suite and search engines.
• Resourcefulness: knowledge of and ability to navigate Metro Denver area community resources; understanding of voucher administration and Medicaid billing processes.

Working Environment

• This is a full‑time, in‑office position only.
• Must have access to reliable transportation to attend scheduled shifts.
• Our Shelter Program is staffed and operates 24/7/365 days a year.