TEMPORARY Part-Time Case Manager

Family Tree; Englewood (CO); On-site; USD 34,440 - 41,328; Part time

Job summary

Family Tree House of Hope in Englewood, CO, is seeking a part-time, in-office position (20 hours/week) to support clients by connecting them to housing, mental health, and career resources. You will document case notes, advocate for clients, and maintain trauma-informed, equity-minded service delivery in a 24/7 shelter setting.

The role emphasizes trauma-informed practices, collaboration with agencies, and detailed record-keeping across HMIS and daily logs.

Qualifications

• Critical Thinking is required to think clearly and rationally when situations demand it.
• Problem Solving involves self-directed tasks with limited supervision and evaluating outcomes.
• Teamwork and Collaboration to work with Family Tree Leadership and partner agencies.
• Flexibility and Adaptability to navigate the unknown in a fast-paced environment.
• Excellent Communication to convey ideas clearly in writing and speaking.
• Professionalism and Work Ethic with time management and client-focused mindset.

Responsibilities

• Orient new clients to shelter and explain house guidelines.
• Provide information, referral, and advocacy to clients and prospects.
• Assist clients with coping skills and safety planning.
• Complete daily HMIS and case notes documentation.
• Develop individualized case plans for self-sufficiency with referrals.
• Conduct daily safety checks for each room.
• Meet with clients weekly to discuss housing options and progress.
• Coordinate case services with partner agencies.

Skills

Critical Thinking

Problem Solving

Fostering Teamwork and Collaboration

Flexibility and Adaptability

Communication

Professionalism and Work Ethic

Initiative

Relationship Management

Decision Making

Organizational Competency

Digital Literacy

Resourcefulness

Job description

Job Details

Job Location: House of Hope - 3301 S. Grant St., Englewood, CO 80113

Salary Range: $25.04 - $30.05 per hour

Travel Percentage: None

About House of Hope

Family Tree House of Hope is a 90‑day emergency homeless shelter dedicated to providing a safe and supportive environment for families with children experiencing homelessness. HOH provides advocacy services and case management to families with children. Family Tree’s House of Hope operates 24/7.

Position Purpose

Support clients' needs by connecting them to various resources for housing, mental health, career development, housing options, etc. Being knowledgeable and up to date on available resources, advocating for clients, and coaching clients on how to support themselves—implementing the programming, documenting important client information through program data management, and case notes—working from a trauma‑informed approach and Family Tree's equity lens to ensure a client‑centered mindset.

Essential Duties / Responsibilities

• Orient new clients to shelter and explain house guidelines.
• Provide information, referral, and advocacy to current and prospective clients.
• Assist clients practicing appropriate coping skills and safety planning.
• Complete documentation in daily communication log entries, weekly case notes, HMIS, and other written information regarding client issues.
• Assess clients' needs and develop individualized case plans for self‑sufficiency, which may include assisting with benefits acquisition, educational/vocational referrals, financial empowerment, behavioral/health referrals, goal setting, life skills, and the establishment of a personal support network.
• Complete daily safety checks for each room.
• Meet with clients weekly to discuss their case plan, progress, housing options, and other issues.
• Coordinate case services with other agencies to meet client needs.
• Complete intakes with new clients and exit paperwork with outgoing clients.
• Provide advocacy, crisis intervention, and conflict resolution to households who have experienced domestic violence.
• Maintain confidentiality of shelter, employees, and client information per Family Tree policies, state and federal laws.
• Communicate with partner agencies and other professionals as needed.

Other Duties

• Adhere to all Family Tree, Inc. established policies and procedures, including those regarding timely reporting of suspected child abuse or neglect and confidentiality of client information.
• Attend supervision twice per month with the Program Director to communicate needs and concerns as they arise.
• Assist in training and directing interns, volunteers, and relief staff.
• Attend and participate in weekly staff meetings by presenting cases and offering input to other cases, including case coordination and case plan implementation.
• Maintain regular attendance at a reliable level.
• Mediating issues between clients in the shelter.
• Plan groups and activities for clients that are held by other community agencies or by the CM themselves.
• Adhere to Family Tree's Continuous Improvement Practice by completing client support tools and sending feedback and post‑exit surveys to clients according to Family Tree's standards.
• Serve as a support to volunteers, interns, and other staff while at Family Tree's House of Hope.
• Communicate and coordinate with the Program Director and Assistance Director for materials and items needed.

Qualifications – Required Skills / Competencies

• Critical Thinking – Demonstrate the ability to think clearly and rationally when a situation demands it.
• Problem Solving – Demonstrate ability to carry out self‑directed tasks with limited supervision, identify, prioritize, and select alternatives, implement a solution, and evaluate the results.
• Fostering Teamwork and Collaboration – Demonstrate ability to collaborate with team members, Family Tree Leadership, and partnering agencies to help program goals and outcomes. Listen to ideas and communicate ideas and disagreements timely and constructively.
• Flexibility and Adaptability – Comfortable navigating the unknown and able to make decisions with limited information. Easily transition from one task to the next in a fast‑paced environment that changes frequently.
• Communication – Ability to explain complex and diverse ideas to audiences in written and oral formats, provide direction, information, or instructions effectively, and report factual interactions.
• Professionalism and Work Ethic – Manage time adequately, be accountable, focus on client needs, and apply trauma‑informed practices, cultural competency, and inclusiveness.
• Initiative – Work in a self‑directed manner while communicating well within a team; perform tasks with strong attention to detail, critical thinking, and excellent organizational skills.

Preferred Skills / Competencies

• Relationship Management – Build healthy and effective working relationships with Family Tree team members. Leverage lived experience and professional experience working with vulnerable populations and marginalized communities.
• Decision Making – Gather information, evaluate options, and present solutions or courses of action.
• Organizational Competency – Prioritize and manage workload, manage time, and demonstrate strong attention to detail.
• Communication – Explain complex and diverse ideas to audiences in written and oral formats, provide direction, information, or instructions effectively, and report factual interactions.
• Digital Literacy – Find, evaluate, and communicate information by utilizing typing and digital media platforms like Microsoft Suite Programs and search engines.
• Resourcefulness – Knowledge of and ability to navigate the Metro Denver area community resources, voucher administration, and Medicaid billing processes.

Working Environment

This is an in‑office, temporary part‑time 20‑hour‑a‑week position. Must have reliable transportation. The shelter operates 24/7, 365 days a year. This position schedule includes afternoon, evening, and weekend hours, with the schedule potentially varying according to program needs.

Physical Activities

Sitting/standing for long periods; talking, hearing ordinary conversation; seeing (reading paperwork, computer screen work); operating computers and telephones with sufficient manual dexterity.