Advocacy Supervisor - Volunteer & Case Lead

The Little Light House Central Kentucky, Inc.; Kentucky; On-site; USD 38,000 - 40,000; Full time

Benefits offered by this job

Health stipend

Job summary

CASA of the Northern Bluegrass Region seeks an Advocacy Supervisor based in Grant County, after an initial up-to-90-day training period. The role oversees volunteers in Carroll, Grant, Harrison, Owen, and Pendleton counties, with travel across the five counties and to Kenton County as needed.

Salary ranges from $38,000 to $40,000 plus health stipend. Responsibilities include supervising volunteer casework, facilitating pre-service and ongoing training, ensuring accurate case files, and

Qualifications

• A bachelor’s degree in a human services or a related field, such as social work, education, psychology, counseling, or criminal justice, is required.
• Experience working with children or in a child welfare setting is preferred.
• Ability to communicate with, train, and support volunteers to be effective advocates, and to work cooperatively with people of different backgrounds and personalities.
• Knowledge and understanding of family dynamics and issues related to child abuse and neglect.
• Experience facilitating group training, presenting information, or teaching adults is preferred.
• Strong organizational skills, sound judgment, and the ability to work independently while managing competing court deadlines, volunteer needs, travel, and training responsibilities.
• Proficiency with email, word processing, virtual meeting platforms, and electronic case management systems, including the ability to learn CASA Manager.
• Ability to pass required national, state, and local background checks.
• Commitment to CASA’s mission and vision.

Responsibilities

• Supervise a caseload of up to 30 volunteers serving the five assigned counties, with assignments coordinated by the Director of Programming based on case complexity, travel requirements, and training responsibilities.
• Supervise, consult with, and assist volunteers in preparing cases for court and providing ongoing advocacy services.
• Attend home visits or visits to other facilities with volunteers when needed.
• Review volunteer court reports for accuracy, professionalism, and completeness, and ensure timely preparation and delivery to all relevant parties.
• Ensure accurate and timely maintenance of case files and volunteer reports, and enter volunteer, child, court, and statistical information into the CASA Manager program database.
• Maintain personal contact with each assigned volunteer at least monthly, with additional support based on volunteer and case needs.
• Assist in matching volunteers with cases, ensure case files are returned and closure forms completed when cases close, and conduct exit interviews with departing volunteers.
• Provide and coordinate coverage of family court dependency, neglect, and abuse proceedings in the assigned counties as scheduled or directed by the Director of Programming.
• Maintain regular communication with the Director of Programming regarding case progress, volunteer performance, concerns, and support needs.
• Promptly communicate child safety concerns, significant case developments, and volunteer conduct concerns to the Director of Programming in accordance with program procedures.
• Identify volunteer support and training needs, address performance concerns in consultation with the Director of Programming and promote volunteer engagement and retention.
• Share responsibility for organizing, facilitating, and conducting pre-service training for new CASA volunteers, including leading assigned sessions at the Kenton County main office and Grant County office as needed.
• Coordinate assigned sessions, schedules, materials, and participant needs with the Director of Programming and other staff to support consistent training across both offices.
• Assist in developing and updating training materials, supporting and evaluating participants during training, and identifying additional preparation needs before case assignment.
• Assist in organizing and conducting continuing education training for current volunteers.
• Assist with volunteer screening and interviews, recruitment activities, case management, and general office duties as needed.
• Assist in preparing for and participating in special events, fundraising, and other development activities to represent the program.
• Assist with annual surveys of volunteers, partners, and children served, and with volunteer appreciation events.
• Ensure assigned work meets program policies and applicable National CASA Association and Kentucky CASA Network standards.
• Maintain confidentiality of all child, family, volunteer, and program information and uphold appropriate professional boundaries in accordance with CASA policies.
• Develop and maintain professional working relationships with judges, court personnel, child welfare professionals, and community partners in the assigned counties.
• Perform other reasonable duties assigned by the Director of Programming or Executive Director.

Skills

Volunteer supervision

Communication

Training adults

Organizational skills

Case coordination

Education

Bachelor’s degree in human services or related field

Tools

Email

Word processing

Video conferencing

CASA Manager

Job description

CASA of the Northern Bluegrass Region seeks an Advocacy Supervisor based in Grant County, after an initial up-to-90-day training period. The role oversees volunteers in Carroll, Grant, Harrison, Owen, and Pendleton counties, with travel across the five counties and to Kenton County as needed.

Salary ranges from $38,000 to $40,000 plus health stipend. Responsibilities include supervising volunteer casework, facilitating pre-service and ongoing training, ensuring accurate case files, and