Advocate Supervisor

Tech9; Reading (Berks County); Hybrid; USD 26,000 - 33,000; Full time

Job summary

CASA of Berks County is seeking an Advocate Supervisor to provide direct supervision and support to volunteer advocates, supervise case work, and lead training. The role includes community outreach, recruitment, and collaboration with partners across Berks County.

A Bachelor's degree and experience in social services are required, along with strong communication and a valid driver’s license. This is a full-time hybrid position with in-office, court, and event duties.

Qualifications

• Bachelor's degree required.
• Experience in social services.
• Experience supervising others.
• Experience with training deliverables and facilitation.
• Experience with community outreach or public-facing engagement.
• Strong written and verbal communication skills.
• Valid driver’s license and reliable transportation for local travel.
• Ability to work independently and manage a caseload with competing priorities.

Responsibilities

• Supervise and support an assigned caseload of volunteer advocates.
• Review advocate reports and ensure quality, timely court documentation.
• Provide guidance on case decisions, family engagement, and court preparation.
• Monitor advocate performance and provide coaching as needed.
• Maintain accurate case records in compliance with program standards.
• Lead pre-service and in-service training for volunteers.
• Represent CASA at community events and partner meetings.
• Support volunteer recruitment across the county and build relationships with partners.

Skills

Supervision

Training

Outreach

Communication

Time management

Education

Bachelor's degree

Job description

Status: Full-Time, HybridLocation: CASA of Berks County, Reading, PAReports To: Executive Director$21.00/hourAbout CASA of Berks CountyCASA of Berks County recruits, trains, and supports volunteer advocates for children who are dependent on Berks County Children & Youth Services. Our advocates give judges the information they need to make decisions in a child's best interest, often serving as the one consistent adult voice in a child's case.Position SummaryThe Advocate Supervisor provides direct supervision and support to a caseload of volunteer advocates, ensuring high-quality advocacy for children in the dependency system. This role also leads volunteer training and represents CASA in the community through outreach and recruitment efforts.Key ResponsibilitiesSupervision & Case SupportSupervise and support an assigned caseload of volunteer advocatesReview advocate reports and ensure quality, timely court documentationProvide guidance on case-related decisions, family engagement, and court preparationMonitor advocate performance and provide coaching as neededMaintain accurate case records in compliance with program standardsTrainingLead pre-service and in-service training for new and current volunteer advocatesSupport the development and delivery of training materialsHelp onboard new advocates into their first casesCommunity OutreachRepresent CASA of Berks County at community events, presentations, and partner meetingsSupport volunteer recruitment efforts across the countyBuild relationships with community organizations, schools, and referral partnersQualificationsBachelor's degree requiredExperience in social servicesExperience supervising othersDemonstrated ability to lead trainingsExperience with community outreach or public-facing engagementStrong written and verbal communication skillsAbility to work independently and manage a caseload with competing prioritiesValid driver's license and reliable transportation for local travelWork EnvironmentThis is a full-time, hybrid position combining remote work with in-office time, court appearances, community outreach, and in-person training sessions as needed.Submit a cover letter and resume.E04JI802sj9c409cnar