Advisory Customer Success Engineer (Remote)

OpenKrill; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation packages with

Flexible PTO

401k

Wellness benefits starting on your第一个日

Technology & Work from Home reimburse

Flexible work schedules

Job summary

Fieldguide is a remote-first startup building trust in global commerce by automating assurance and advisory work. The Customer Success Engineer – Advisory role focuses on adoption, value realization, and workflow excellence for Fieldguide advisory customers.

You’ll work inside the Fieldguide platform with advisory teams to deliver engagements more efficiently, consistently, and at higher quality. This hands-on role emphasizes practical outcomes and measurable client value.

Qualifications

• Experience in advisory, consulting, or professional services roles such as risk advisory, compliance, cybersecurity, privacy, ESG, internal audit, or operational consulting.
• Deep understanding of advisory engagement delivery including scoping, execution, collaboration, and client reporting.
• Experience supporting complex, multi-team advisory or consulting environments and service-line rollouts.
• Hands-on work in software platforms, including configuring workflows and troubleshooting real-world usage challenges.
• Strong technical curiosity about data models, permissions, configurations, and AI-powered workflows (LLMs or prompts a plus).
• Practitioner mindset—advise, enable, and drive change rather than just support.
• Experience leading training, enablement, and change management with advisory teams.
• Comfortable operating in a startup environment and collaborating cross-functionally.

Responsibilities

• Own adoption and success for a portfolio of Fieldguide advisory customers with accountability for usage, outcomes, and long-term retention.
• Drive platform adoption across advisory teams by configuring workflows, templates, and engagement structures inside the product.
• Translate advisory methodologies and service offerings into scalable Fieldguide workflows.
• Collaborate with advisory teams to improve engagement execution, delivery consistency, and client outcomes via better workflow design.
• Lead customer enablement, training, and change management to move away from bespoke delivery models.
• Identify usage gaps and risks and proactively recommend improvements.
• Serve as a practitioner-advisor, challenging teams to adopt stronger advisory practices.
• Provide feedback to Product, Engineering, and Implementation to influence roadmap priorities.
• Support renewals and expansion by ensuring customers realize clear, provable value across advisory service lines.
• Contribute to scalable success initiatives like playbooks and enablement content.

Skills

Advisory experience

Consulting

Professional services

Software platforms

Change management

Training enablement

Cross-functional collaboration

AI workflows

Tools

LLMs

Prompt design

Workflow configuration

Job description

Fieldguide is a remote-first startup building trust in global commerce by automating assurance and advisory work. The Customer Success Engineer – Advisory role focuses on adoption, value realization, and workflow excellence for Fieldguide advisory customers.

You’ll work inside the Fieldguide platform with advisory teams to deliver engagements more efficiently, consistently, and at higher quality. This hands-on role emphasizes practical outcomes and measurable client value.