Product Support Representative (Fully Remote)

Fieldguide; United States; Remote; USD 52,000 - 78,000; Full time

Benefits offered by this job

Remote-friendly culture

Job summary

Fieldguide is seeking a customer support professional to act as a trusted Fieldguide platform expert and maximize customer ROI. This role operates 9am-6pm GMT, partnering with firms to drive ongoing success.

You will respond quickly and accurately to client requests, troubleshoot technical issues with Engineering, and guide customers on features and beta deployments while documenting FAQs. 1–3 years of experience in customer support and a startup mindset are preferred.

Qualifications

• 1–3 years of customer support or customer-facing technical experience.
• Startup experience preferred.
• Familiarity with Microsoft Office merge tags is a plus.

Responsibilities

• Provide world-class support to maximize customer ROI as a Fieldguide platform expert.
• Build trust by responding quickly and accurately to client requests with a positive attitude.
• Troubleshoot technical issues via email, phone, or chat and collaborate with Engineering on fixes.
• Guide customers on features, best practices, and beta deployments while documenting FAQs.

Skills

Customer support

Troubleshooting

Communication

Documentation

Tools

Microsoft Office

Job description

• Provide world-class support to maximize customer ROI as a trusted Fieldguide platform expert.
• Work 9am-6pm GMT, partnering closely with firms to ensure ongoing success.

What You'll Do:

• Build trust by responding quickly and accurately to client requests with a positive attitude.
• Troubleshoot technical issues via email, phone, or chat and collaborate with Engineering on fixes.
• Guide customers on features, best practices, and beta deployments while documenting FAQs.

About You:

• 1-3 years of customer support or customer-facing technical experience, ideally at a startup.
• Team player with a bias toward action and ownership of projects end-to-end.
• Adaptable to changing processes; familiarity with Microsoft Office merge tags is a plus.

Fieldguide

Fieldguide builds software that automates and streamlines work for assurance and audit practitioners in cybersecurity, privacy, and financial audit. As an early-stage startup backed by top investors, it maintains a remote-first, inclusive culture that values diversity and supporting each other's growth.