Associate Sales Representative - CCA

TD SYNNEX; Florida; Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Elective Benefits

Career Growth

Life Empowerment

Diversity & Inclusion

Onboarding Program

Job summary

TD SYNNEX is seeking an Associate Sales Representative for the CCA Organization. This entry-level role supports the sales team with developing and executing sales strategies, handling calls, quoting prices, and placing orders to help meet daily and quarterly goals.

The position emphasizes customer experience, order tracking, and collaboration with partners. It’s remote with professional development opportunities and requires English proficiency; a business/IT bachelor's degree is preferred.

Qualifications

• HS diploma/GED plus 1 year of relevant experience OR 2 year degree.
• Proficient in English (level B2 or higher) required.
• Experience with multi-tasking and prioritization in a fast-paced environment.
• Experience with delivering effective messaging through written and verbal communications.
• Able to manage price negotiations and understand a profit culture.
• Build solid working relationships with others.
• Adapt to change and work under stress when faced with high workloads.
• Respond to incoming calls and greet partners in a courteous manner.
• Use basic computer system applications (spreadsheets, word processors, databases).
• Maintain confidentiality of sensitive information.
• Excellent organizational and time management skills.

Responsibilities

• Manage inbound/outbound sales calls and emails to quote prices and place orders to meet goals.
• Enter orders and track order status.
• Own the customer satisfaction experience for territory and company success.
• Resolve routine, non-complex issues under guidance.
• Answer questions on pricing, product availability, and shipping/service issues.
• Demonstrate commitment to customer experience from relationship to resolution.
• Attend vendor trainings as assigned.
• Engage in vendor/customer activities outside pre-defined hours.
• Represent TD SYNNEX professionally in daily partner interactions.
• Performs other duties and meets attendance standards.

Skills

English proficiency

multitasking

communication skills

customer focus

relationship building

Education

Bachelor's degree in business or IT

HS diploma or GED

Associates degree

Tools

Microsoft Office Suite

CRM basics

Job description

The Associate Sales Representative for our CCA (Caribbean Central America) Organization plays a crucial role in supporting the sales team by assisting in the development and execution of sales strategies. This entry-level position is designed for individuals looking to start their career in sales and offers opportunities for growth within the organization. “Let’s Achieve Great Outcomes. TD SYNNEX is the partner that helps unlock business results for all.” Candidates from EL Salvador & Honduras are encouraged to apply.

What You’ll Do:

• Manages inbound/outbound sales calls and emails in order to quote prices and place orders for product and services to ensure daily and quarterly sales goals are met.
• Enter orders and tracks order status.
• Understands the ownership of the customer satisfaction experience as vital to territory and corporate success.
• Manages the resolution of routine, non-complex issues under some directions or guidance.
• Answers customer questions on pricing, availability of products, and any shipping or service issues related to placed orders.
• Displays an understanding of the importance of customer experience from relationship development to issue resolution.
• Attend TD SYNNEX and vendor partner trainings as assigned.
• Willing to engage in TD SYNNEX vendor and customer engagement activities that are outside of the pre-defined work hours as part of the total account ownership concept.
• Represents TD SYNNEX professionally in daily interface with business partners/customers.

Other Duties & Responsibilities:

• Performs other additional duties as assigned.
• Meets attendance and punctuality standards.

What We’re Looking For:

• HS diploma/GED plus 1 years relevant experience OR 2 year degree.
• Proficient in English (level B2 or higher) required.
• Experience with multi-tasking and prioritization in a fast-paced environment.
• Experience with the delivery of effective messaging through written and verbal communications.
• Manage price negotiations and understand a profit culture.
• Build solid, effective working relationships with others.
• Constructively work under stress and pressure when faced with high workloads and deadlines.
• Respond to incoming calls and greet our partners in a friendly and courteous manner.
• Adjust readily to change and adapt as needed.
• Able to use relevant computer system applications (which may include spreadsheets, word processors, databases, etc.) at a basic level.
• Maintain a positive attitude in the face of criticism, rejection, or failure.
• Maintain confidentiality of sensitive information.
• Possess strong organizational and time management skills, driving tasks to completion.
• Possess basic clerical and data entry skills.

Other Education/Certifications:

• Bachelor's Degree within a business or IT discipline is preferred.
• Current affiliation within a sales organization/class preferred.
• Proficient in Microsoft Office Suite

Working Conditions:

Professional environment (Remote). Occasional non-standard work hours or overtime as business requires. Represents the company to the customer and the customer to the company in all sales-oriented activities.

What’s in it for You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Diversity & Inclusion

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

As part of our recruitment process, TD SYNNEX uses artificial intelligence (AI), including an AI-supported phone screening, to assist in evaluating candidates. AI tools help inform the recruiting process, but all hiring decisions are made by our Talent Acquisition and hiring teams.

TD SYNNEX is an E-Verify company.

At TD SYNNEX (NYSE: SNX), we’re proud to share an unwavering passion for bringing compelling technology products, services and solutions to the world. We’re an innovative partner that helps our customers maximize the value of IT investments, demonstrate business outcomes and unlock growth opportunities. With diverse backgrounds, expertise and experiences, our co-workers make us who we are. When we seek to understand one another and recognize the power of the individual, we demonstrate respect and dignity; we learn, evolve and unlock potential to achieve outstanding results for our customers and win together. This broad perspective is integral to our commitment to diversity, equity and inclusion. To learn more, visit www.TDSYNNEX.com or follow us on Twitter, LinkedIn, and Facebook