Advising & Student Success Admin Assistant

Virginia's Community College System; Richmond (VA); On-site; USD 25,000 - 27,000; Part time

Job summary

Tidewater Community College is seeking an Advising Administrative Assistant for the Chesapeake Campus. This role provides frontline administrative support to the Advising and Student Success Office and reports to the campus' Advising and Student Success Coordinator.

The position requires strong customer service, clear communication, and proficiency with office software and the Student Information System. Collaboration with staff and adherence to FERPA and college policies are essential.

Qualifications

• Experience delivering direct customer service in a fast-paced setting.
• Ability to communicate clearly, both orally and in writing.
• Knowledge of FERPA and college policies.

Responsibilities

• Provide frontline information to students, staff and the public.
• Triage inquiries and meet needs in a courteous, professional manner.
• Maintain, retrieve, and purge confidential student records.
• Scan, link, and update files in the document imaging system.
• Update advisor assignments and curriculum changes in the SIS.
• Inventory and manage office supplies; create/update databases.

Skills

Customer service

Communication

Independent work

Collaboration

FERPA knowledge

Office software

Tools

Word processing

Spreadsheets

Student information system

Job description

Tidewater Community College is seeking an Advising Administrative Assistant for the Chesapeake Campus. This role provides frontline administrative support to the Advising and Student Success Office and reports to the campus' Advising and Student Success Coordinator.

The position requires strong customer service, clear communication, and proficiency with office software and the Student Information System. Collaboration with staff and adherence to FERPA and college policies are essential.