Advertising Client Success Partner

The New York Times Company; New York (NY); Hybrid; USD 61,000 - 64,000; Full time

Benefits offered by this job

Annual bonus

Restricted stock

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid vacation

Paid sick days

Parental leave

Tuition reimbursement

Professional development

Job summary

The New York Times Company is seeking a Client Success Manager to oversee customer success and retention for major advertising clients, providing daily account management and developing client partnerships for print and digital campaigns. This hybrid role reports to the Executive Director, Business Operations and Enablement, with an expectation of in-office presence in New York three days a week.

The candidate will build relationships with agencies and clients, coordinate with Sales and Sales

Qualifications

• 2+ years of digital/print advertising/media experience.
• Bachelor's Degree required.
• Strong proficiency with Google Docs, PowerPoint, Excel and Salesforce.
• Experience managing multiple deadlines and priorities.

Responsibilities

• Responsible for operationally supporting a key set of accounts through the full life-cycle of the business.
• Lead client contact and coordination with top-tier clients to ensure best-in-class, high-touch service.
• Own and facilitate a smooth sales process from pre-sale through post-sale.
• Assist the Sales Director with renewals through life-cycle management of campaigns for our key set of clients; collaborate across interdisciplinary teams.
• Lead workflow of pre- and post-digital and print ad campaigns, coordinating with Research, Ad Ops, Sales Development, Ad Products and Content Studio to stay on track.

Skills

Advertising experience

Deadline management

Client relationship management

Cross-functional collaboration

Education

Bachelor's Degree

Tools

Salesforce

Google Docs

PowerPoint

Excel

Job description

The New York Times Company is seeking a Client Success Manager to oversee customer success and retention for major advertising clients, providing daily account management and developing client partnerships for print and digital campaigns. This hybrid role reports to the Executive Director, Business Operations and Enablement, with an expectation of in-office presence in New York three days a week.

The candidate will build relationships with agencies and clients, coordinate with Sales and Sales