Advertising Operations & Enablement Manager (Hybrid)

The New York Times Company; New York (NY); Hybrid; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) with company match

Employee stock purchase plan

Paid vacation

Job summary

The New York Times Company is seeking a Manager, Business Operations and Enablement to translate advertising strategy into scalable execution across the sales cycle. You will manage client coordinators, resource planning, classified business operations and Salesforce governance, delivering performance analytics and insights.

You will lead a team, establish service standards, and drive governance, reporting dashboards, and automation opportunities to improve operating value in a hybrid NYC-based

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 4–6 years of relevant experience in business and sales operations, advertising/media, client services, and data science.
• 3+ years of experience improving operating models, workflows, governance, service standards, or business processes in a complex organization and directly managing teams.
• Experience leading projects end to end, including change management, communications, implementation, and measurement.
• Salesforce or customer relationship system experience.
• Experience using dashboards, productivity metrics and insights to influence decisions.
• Strong ability to synthesize and present material to team members.
• You are strategic and curious.
• Experience aggregating data in Excel with pivot tables or LOOKUPs.

Responsibilities

• Lead a team of client coordinators, developing skills, managing capacity planning, staffing, coverage.
• Establish and strengthen service standards, quality controls, and operating rhythms for POD support and designated client coordinator accounts.
• Lead daily classified business operations.
• Be an escalation point for complex operational issues.
• Lead high-priority advertising projects, from definition through delivery.
• Coordinate pre and post-sale workflows and processes.
• Evaluate tools for AI/automation opportunities that create operational value.
• Establish governance for processes, data definitions, documentation, and compliance.
• Promote Salesforce enablement and adoption.
• Partner with BOE leads to refine the Salesforce roadmap for reporting and operational insights.
• Design reporting platforms (dashboards and automated reports) that meet the needs of our internal decision-makers.
• Provide business insights and data analyses to senior sales and advertising operations leadership based on sales performance trends.
• Identify trends and opportunities for growth in the marketplace.
• Translate quantitative data into clear, succinct summaries, visualizations and recommendations for peers, sales, and executive audiences.
• Demonstrate support and understanding of our value of journalistic independence and a strong commitment to our mission to seek the truth and help people understand the world.

Skills

Salesforce

Dashboards

Data analysis

Excel (pivot/LOOKUP)

Communication

Strategic thinking

Change management

Education

Bachelor's degree

Tools

Salesforce

Job description

The New York Times Company is seeking a Manager, Business Operations and Enablement to translate advertising strategy into scalable execution across the sales cycle. You will manage client coordinators, resource planning, classified business operations and Salesforce governance, delivering performance analytics and insights.

You will lead a team, establish service standards, and drive governance, reporting dashboards, and automation opportunities to improve operating value in a hybrid NYC-based