Adventure Concierge - Blackberry Mountain

Blackberry Mountain; Walland (TN); On-site; USD 17,047 - 24,280; Full time

Job summary

Blackberry Mountain in Walland, TN, is seeking an Adventure Concierge to manage guest activities, assist with bookings, and ensure exceptional service. This role involves scheduling spa services, dining reservations, and merchandise sales from the gift shop.

The ideal candidate will have strong communication skills, knowledge of the hospitality industry, and the ability to create memorable experiences for guests. A high school diploma and relevant experience are required.

The position offers a pay rate of $15.00 per hour.

Qualifications

• Must have a valid driver's license.
• Hotel Front of House operations experience preferred.
• Must communicate effectively with guests, managers, and team members.

Responsibilities

• Book activities, spa services, and schedule dining times for guests.
• Inform guests of special happenings during their stay.
• Maintain guest information and preferences database.

Skills

Guest communication

Sales knowledge

Computer proficiency (POS, Excel)

Education

High school diploma or equivalent

Tools

POS systems

Inventory systems

Microsoft Excel

Outlook

Job description

It\'s fun to work in a company where people truly BELIEVE in what they\'re doing!

We\'re committed to bringing passion and customer focus to the business.

The pay rate for this position is $15.00 per hour.

The Adventure Concierge team is responsible for ensuring that all guest activities, spa services, and dining times are booked and that all guests requested expectations are met. The adventure concierge is also responsible for all merchandise sales from the gift shop.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Completes pre-arrival emails and calls before guest arrival to book activities, spa services, and schedule dining times
• Be a point of contact for guests to inform guest of special happenings during their stay and to answer any questions they may have
• Gathers/tracks guest information and preferences by maintaining the guest database
• Creates unique memorable experiences for our guests
• Knowledge of merchandise and be able to help guests with sales
• Re-stocking Gift Shop floor as needed
• Have solid computer and various software knowledge: POS, Inventory systems, Excel, Word, Outlook
• Assist with monthly inventory of shops, storage areas, and satellite retail locations
• Reviews traces daily and confirms information with other departments
• Audit activity and spa bookings to ensure accuracy
• Communicates accurate guest information & preferences to other team members & departments
• Monitors website content to ensure accurate even information is posted

Must comply with all company policies and procedures.

To perform the essential functions of this position regular and consistent attendance is required.

Must be able to work well with other Team Members and Managers and interact with our guests.

SUPERVISORY RESPONSIBILITY

• None

EDUCATION And/or EXPERIENCE

• High school diploma or equivalent required
• Must have a valid driver\'s license
• Hotel Front of House operations experience preferred

Language Skills

• Must be able to communicate effectively with guests, managers, and team members
• Must have excellent verbal & written communication skills

Mathematical Skills

• Basic knowledge and understanding of math

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to sit or stand for long periods of time
• Must be able to sit at a computer for long periods of time
• Must be able to operate a company vehicle or golf cart

WORK ENVIRONMENT

• Must be able to work outside in all weather conditions