PM Front Desk Supervisor - Blackberry Mountain

Blackberry Mountain; Walland (TN); On-site; USD 30,307 - 34,440; Full time

Job summary

Blackberry Mountain in Walland, Tennessee is seeking a PM Front Desk Supervisor to oversee front desk functions and daily operations, including guest questions, problems, and needs related to lodging or food and beverage.

The position carries an hourly rate of 22.00 to 25.00 and requires a High School diploma or equivalent with 2-3 years of hospitality or customer service experience. Proficiency with MS Office and POS systems, plus Opera PMS knowledge, is expected.

Qualifications

• High School diploma or equivalent.
• 2-3 years of Hospitality or Customer Service experience.
• Basic understanding in MS Office Programs and Point of Sale System.

Responsibilities

• Answer and respond to guests' requests and individual needs promptly.
• Maintain a keen understanding of Opera functions.
• Resolve billing questions or concerns.
• Check hotel availability & assist with making reservations.
• Lead the Front Desk Team by example.

Skills

Customer service

Communication skills

Guest relations

Education

High School diploma or equivalent

Tools

MS Office

POS system

Opera PMS

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. 1507 E. Millers Cove Rd Walland, TN 37886 The PM Front Desk Supervisor is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage and the property. This position is PM only.

The pay rate for this position is $22.00-$25.00 per hour. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Front Desk

• Answer and respond to guests' requests and individual needs promptly
• Maintain a keen understanding of Opera functions
• Resolve billing questions or concerns
• Check hotel availability & assist with making reservations
• Responsible for attending daily line-ups to confirm that all guest information is accurate, which will ensure a smooth operation
• Responsible for checking guests in and out, including greeting, giving proper welcome packets and room assignment
• All front desk duties, including answering phones and assisting guests with request
• Maintain inventory such as movies, medical supplies, and backstock of miscellaneous items such as batteries and personal hygiene items
• Review group resumes when necessary to ensure all group needs are met and assist Sales with groups by preparing BEO's, group rooms, group arrivals, and group key packets
• Maintain a clean and neat work area
• Review daily reports and follow through with the Front Desk Team to ensure that all information is correct in the system
• Review each guest profile and reservation before arrival to ensure it is complete
• Set standards and lead the Front Desk Team by example

Accounting

• Ensure that all guests are charged correctly for items purchased
• Understand the point of sale operations for the gift shop and incidental charges
• Follow all procedures and make sure all agents do as well

Must comply with all company policies and procedures.

Must be able to work well with other Team Members, Managers, and interact with our guests.

Regular and consistent attendance is required to perform the essential functions of this position.

Must have the flexibility to work nights and weekends.

Supervisory Responsibilities

• None

EDUCATION And Or EXPERIENCE

• High School diploma or equivalent
• 2-3 years of Hospitality or Customer Service experience
• Basic understanding in MS Office Programs and Point of Sale System

Language Skills

• Must have excellent written & verbal communication skills
• Must be able to communicate effectively with guests, managers, and team members

MATHEMATICAL ABILITY

• Basic knowledge and understanding of math and general accounting

REASONING ABILITY

• Must be able to make decisions under pressure
• Must be able to manage diverse tasks simultaneously
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to sit or stand for long periods
• Must be able to lift up to 40 lbs.
• Must be able to operate a company vehicle or golf cart safely

WORK ENVIRONMENT

• General desk / front desk guest reception area
• Must be able to work outdoors in all weather conditions