Guest Services - Blackberry Farm

Blackberry Farm; Blackberry (VA); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Competitive pay

Exciting benefits

Rewarding travel and dining perks

Job summary

Blackberry Farm is looking for friendly attendants to join their guest services team. This crucial role involves providing exceptional service to guests, ensuring cleanliness, and assisting with various tasks to create a welcoming atmosphere.

The ideal candidates should have a high school diploma, hospitality experience, and a valid driver's license. Flexible scheduling for weekends and holidays is expected, and the position offers competitive pay and enticing perks.

Qualifications

• Prior experience in hospitality is necessary.
• Must effectively communicate with guests and team members.
• Ability to handle heavy lifting and remain calm under stress.

Responsibilities

• Provide friendly service and assist guests with requests.
• Maintain cleanliness and appearance of the property.
• Escort guests and assist with check-ins and check-outs.

Skills

Friendly and welcoming attitude

Problem-solving skills

Communication skills

Calm under pressure

Education

High school diploma or equivalent

Hospitality experience

Valid driver's license

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

1471 W. Millers Cove Rd, Walland, TN 37886

Do you love making people feel at home? We are seeking friendly, welcoming attendants to join our legendary guest services team. This critical, first‑impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well‑spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

Pay Range: $15.00–$16.00 per hour. Starting compensation will be determined based on experience, skills, and other job‑related factors.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Strong self‑motivator and ability to motivate others
• Review daily traces to determine guest needs.
• Maintain a calm & courteous attitude to ensure guest satisfaction
• Ability to effectively communicate accurate information to guests and other team members
• Escort guests to their rooms with a proper and accurate tour
• Observe the property for cleanliness, and all is in order
• Assist with vehicles, parking, and pulling around
• Prepare all reports for the guest service team.
• Ensures that meeting rooms are set up for group use
• Assists with cooking school & special event set up
• Maintains bikes, bike racks, and golf cart inventories
• Completes daily rounds to ensure a 5‑star appearance
• Meets and exceeds all guest requests
• Check‑ins and check‑outs, including luggage delivery and removal
• Maintains fireplaces and the appearance of the pool
• Prepares meeting areas when groups are scheduled and any other special activities
• Set up / takedown of outdoor functions
• Sweep and cobweb the outdoor common areas of the property
• Flexibility with scheduling for weekends and holidays
• Have excellent knowledge of the property and all the activities it has to offer
• Follow instructions from your direct supervisor
• Knowledge of MS Office
• Assists guests with questions
• Greets guests upon arrival
• Provides safe transportation for on‑the‑property or off‑property activities
• Assist all other departments to meet the guest's needs
• Be familiar with all of the company’s past, present & future.
• Must comply with all company policies and procedures
• Regular and consistent attendance is required to perform the essential functions of this position
• Must be able to work well with other team members, managers, and interact with our guests

EDUCATION AND EXPERIENCE

• High school diploma or equivalent
• Hospitality experience required
• Must have a valid driver's license

LANGUAGE SKILLS

• Must be able to communicate effectively with guests, team members, and managers

MATH SKILLS

• Basic knowledge and understanding of math

REASONING ABILITY

• Must be able to remain calm under pressure
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• The job entails excessive lifting of luggage and other guest requests, such as trays and packages
• The position requires one to be on feet for most or all of the shift
• Must be able to lift 50 lbs.
• Must be able to operate a company vehicle or golf cart safely
• Must be able to work outdoors in all weather conditions

WORK ENVIRONMENT

• General office / front desk guest reception area
• May occasionally be asked to go outside in all weather conditions