Reservations Agent

Blackberry Farm; Center (IN); On-site; USD 28,000 - 40,000; Full time

Job summary

Blackberry Farm in Maryville, TN is seeking a Reservations Agent to handle phone and email reservations, ensure guest satisfaction, and manage special requests for Blackberry Farm properties. The role requires strong communication and organizational skills.

Ideal candidates may have 1–2 years in sales and customer service, with college degree preferred. Knowledge of Property Management Systems is a plus. Regular attendance and teamwork are essential.

Qualifications

• Experience in sales and customer service is preferred.
• Excellent telephone and written communication skills are required.
• Typing proficiency, computer experience, and strong organizational skills are essential.
• Experience with Property Management Systems is a plus.

Responsibilities

• Accept and enter all phone/email reservations professionally and timely per policies.
• Enter and communicate special requests to the property and track daily.
• Be knowledgeable about Blackberry Farm properties and activities to ensure accuracy on websites.
• Reserve and track gift certificates and manage them per policy.
• Assist Reservations Supervisor with reports and daily tasks.
• Enter demographic information into the database for marketing and direct mail.
• Fulfill guest requests and meet or exceed expectations.
• Other duties as assigned.

Skills

Customer service

Telephone skills

Typing proficiency

Organizational skills

Education

College degree preferred

Tools

Property Management Systems (PMS)

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

150 W. Church Ave Maryville, TN 37801

The Reservations Agent is responsible for ensuring high levels of guest satisfaction while conducting reservation calls, internet reservations, and replying to information and email requests for all Blackberry properties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible for accepting and entering all phone/e-mail requests for reservations in a professional and timely manner following all Blackberry Farm, LLC and High Hampton policies for each reservation
• Responsible for setting traces, entering and communicating special requests to the rest of the property and checking these daily
• Knowledge of the history of Blackberry Farm, LLC properties and High Hampton, all activities offered and all other components of the guest experience and ensuring this information is correct on all websites
• Responsible for and able to reserve and sell all gift certificate and track them according to policy for Blackberry Farm, LLC properties and High Hampton
• Assist the Reservations Supervisor with reports and daily tasks as assigned
• Enter accurate demographic information into database for marketing and direct mail projects
• Ensure guest requests are fulfilled and expectations are met or exceeded
• Other duties as assigned

Must comply with all company policies and procedures.

Regular and consistent attendance is required to perform the essential functions of this position.

Must be able to work well with other Team Members, Managers, and interact with our guests.

EDUCATION And EXPERIENCE

• College degree preferred but not required
• 1-2 years of experience in sales and customer service preferred
• Excellent telephone skills, typing proficiency, computer experience, and strong organizational skills required
• Experience in Property Management Systems a plus

Language Skills

• Must have excellent verbal and written communication skills
• Must be able to communicate effectively with guests, managers, and team members

Mathematical Skills

• Basic mathematical skills and understanding of reporting, statistics, and budgets

REASONING ABILITY

• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to sit for long periods, work extensively on the computer and phone while multi-tasking to complete daily responsibilities
• 90% computer and phone work
• Must be able to operate a company vehicle or golf cart safely

WORK ENVIRONMENT

• General Office