Front Desk Agent - Blackberry Mountain

Blackberry Mountain; Walland (TN); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Travel and dining perks

Job summary

Blackberry Mountain in Walland, TN is seeking a friendly Front Desk Agent to greet guests, manage reservations, handle questions, and support daily front desk operations. Ideal candidates are well-spoken, solution-focused, and eager to build a career with a hospitality leader.

You will work nights and weekends, maintain accurate guest profiles, assist with check-in/check-out, and coordinate with the sales team on groups. Proficiency with MS Office and OPERA is preferred; training provided.

Qualifications

• High School diploma or equivalent is required.
• 2-3 years of hospitality or customer service experience is preferred.

Responsibilities

• Answer and respond to guests' requests promptly.
• Resolve billing questions or concerns.
• Check hotel availability and assist with reservations.
• Check guests in and out and provide welcome packets.
• Handle front desk duties including phones and guest requests.
• Maintain inventory of front desk supplies and backstock.
• Assist Sales with groups by preparing BEOs and group packets.
• Review daily reports and ensure information is correct.
• Ensure guests are charged correctly for items purchased.
• Understand point of sale operations for the gift shop.

Skills

Communication skills

Customer service

Teamwork

Education

High School diploma or equivalent

Tools

MS Office

OPERA

POS systems

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

1507 E. Millers Cove Rd Walland, TN 37886

We are seeking friendly, welcoming attendants to join our legendary Lodging team. This important, first-impression position earns competitive pay, exciting benefits, and rewarding travel and dining perks. Ideal candidates will be well-spoken, polite problem solvers who demonstrate a passion for pleasing others and an interest in building a meaningful career with a hospitality leader.

Pay Rate: $17.00-$18.00 an hour.

The Front Desk Agent is responsible for daily operations and overseeing all front desk functions. Responsibilities also include effectively handling guest questions, problems, concerns, and needs related to lodging or food and beverage, as well as the property.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answer and respond to guests' requests and individual needs promptly
• Resolve billing questions or concerns
• Check hotel availability & assist with making reservations
• Responsible for attending daily line-ups to confirm all guest information is accurate, which will ensure a smooth operation
• Responsible for checking guests in and out, including greeting, giving proper welcome packets, and room assignment
• All front desk duties, including answering phones and assisting guests with requests
• Maintain inventory such as movies, medical supplies, and backstock of miscellaneous items such as batteries and personal hygiene items
• Review group resumes when necessary to ensure all group needs are met and assist Sales with groups by preparing BEO’s, group rooms, group arrivals, and group key packets
• Review daily reports and follow through with the Front Desk Team to ensure that all information is correct in the system
• Review each guest profile and reservation before arrival to ensure it is complete
• Ensure all guests are charged correctly for items purchased
• Understand the point of sale operations for the gift shop and incidental charges

Must comply with all company policies and procedures.

Must be able to work well with other Team Members, Managers, and interact with our guests.

Regular and consistent attendance is required to perform the essential functions of this position.

Must have the flexibility to work nights and weekends.

Supervisory Responsibilities

• None

EDUCATION And Or EXPERIENCE

• High School diploma or equivalent
• 2-3 years of Hospitality or Customer Service experience

Computer Skills

• Basic understanding of MS Office Programs
• Experience with OPERA is preferred
• Must be capable of learning new computer software programs quickly

Language Skills

• Must have excellent written & verbal communication skills
• Must be able to interact and communicate effectively with guests, managers, and team members

MATHEMATICAL ABILITY

• Basic knowledge and understanding of math and general accounting

REASONING ABILITY

• Must be able to make decisions under pressure
• Must be able to manage diverse tasks simultaneously
• Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals

PHYSICAL DEMANDS

• Must be able to sit or stand for long periods
• Must be able to lift up to 40 lbs.
• Must be able to operate a company vehicle or golf cart safely

WORK ENVIRONMENT

• General desk / front desk guest reception area
• Must be able to work outdoors in all weather conditions