AI-Driven Software Support & Training Specialist

Tyler Technologies

Pittsburgh (Allegheny County)

On-site

USD 60,000 - 75,000

Full time

14 days+

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Job summary

Tyler Technologies in Pittsburgh, PA is seeking a Software Support Specialist to provide inbound support and deliver end-user training for our software solutions. You will troubleshoot issues, guide users through best practices, and lead live sessions via phone or Microsoft Teams.

The role emphasizes proactive engagement, using AI-assisted tools to improve response quality and workflow efficiency while ensuring alignment with company policies and client needs.

Qualifications

Bachelor's degree or equivalent experience preferred.
Experience leading live trainings or webinars.
Strong ability to explain technical concepts clearly.
Excellent presentation and facilitation in virtual environments.

Responsibilities

Provide inbound support via phone, web, and email to resolve inquiries.
Deliver structured training to end-users and lead live sessions.
Use AI-assisted tools to enhance response quality and efficiency.
Translate complex concepts into user-friendly guidance.
Identify opportunities to optimize workflows and promote product adoption.
Escalate issues to development when needed and document resolutions.

Skills

SaaS support

Technical troubleshooting

Training delivery

Communication

Presentation skills

Analytical thinking

Customer-focused

Team collaboration

Instructional design

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Teams

Office Suite

Job description

The role emphasizes proactive engagement, using AI-assisted tools to improve response quality and workflow efficiency while ensuring alignment with company policies and client needs.

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