Advanced Medical Support Specialist – Scheduling & Care

US-Department-of-Veterans-Affair; New Orleans (LA); On-site; USD 42,000 - 64,000; Full time

Job summary

The Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) in the Southeast Louisiana VA Health Care System, New Orleans, LA. The role supports first-contact resolution and Veteran-centered care in the Clinical Contact Center.

Responsibilities include handling calls, scheduling, and coordinating with clinical staff. Advanced MSAs apply specialized administrative processes and contribute to access to care in a coordinated care model.

Qualifications

• Advanced MSA KSAs are required including knowledge of scheduling across care delivery models.
• Ability to coordinate with interdisciplinary teams and external organizations.
• Medical terminology proficiency and effective communication with diverse staff.

Responsibilities

• Answer phones, greet patients, and relay messages.
• Schedule, cancel, and reschedule appointments and related duties.
• Verify demographics and insurance during check-in and coordinate transfers as needed.

Skills

Access to care processes

Interdisciplinary coordination

Medical terminology

Communication skills

Prioritization

Reporting and data

Education

High school diploma / GED

Job description

The Department of Veterans Affairs seeks a Medical Support Assistant (Advanced) in the Southeast Louisiana VA Health Care System, New Orleans, LA. The role supports first-contact resolution and Veteran-centered care in the Clinical Contact Center.

Responsibilities include handling calls, scheduling, and coordinating with clinical staff. Advanced MSAs apply specialized administrative processes and contribute to access to care in a coordinated care model.