Advanced Medical Support Specialist: Care Coordination

U.S. Department of Veterans Affairs; Texas; In loco; USD 42.000 - 54.000; Tempo pieno

Descrizione del lavoro

U.S. Department of Veterans Affairs in Texas seeks a Medical Support Assistant (Advanced), GS-06, to manage administrative patient support across interdisciplinary care delivery.

The role emphasizes advanced knowledge of care processes, scheduling across clinics, and collaboration with diverse clinicians to ensure timely access to care. The incumbent will handle complex administrative duties, support patient communications, and maintain accurate records within VA systems, contributing to

Competenze

• High school diploma, GED, or proficiency certificate from a State or territorial-level Board or Department of Education.
• One year of creditable experience at the next lower grade level.
• Advanced knowledge of the technical health care process related to access to care.
• Advanced knowledge of policies and procedures for interdisciplinary coordinated care delivery and community care operations affecting patient flow and administrative functions.
• Advanced knowledge of medical terminology used by clinicians.
• Ability to collaborate with a wide range of medical clinicians to achieve team goals.

Mansioni

• Coordinate with the patient care team to monitor clinic appointment availability and adjust schedules to meet patient needs.
• Participate in team huddles and meetings to plan, problem-solve, and follow up on patient care.
• Set priorities and deadlines, adjusting workflow to ensure timely patient visits and procedures.
• Enter information into the electronic record and verify data accuracy in clinical systems.
• Communicate with internal and external customers to resolve patient concerns and provide updates.

Conoscenze

Healthcare process knowledge

Care coordination policies

Medical terminology

Interdisciplinary collaboration

Prioritization & organization

Effective communication

Formazione

High school diploma or GED

Strumenti

VistA CPRS

MyHealthyVet

Descrizione del lavoro

U.S. Department of Veterans Affairs in Texas seeks a Medical Support Assistant (Advanced), GS-06, to manage administrative patient support across interdisciplinary care delivery.

The role emphasizes advanced knowledge of care processes, scheduling across clinics, and collaboration with diverse clinicians to ensure timely access to care. The incumbent will handle complex administrative duties, support patient communications, and maintain accurate records within VA systems, contributing to