Advanced Medical Support Assistant - Care Coordinator

US Department of Veterans Affairs; Austin (TX); On-site; USD 52,000 - 70,000; Full time

Job summary

US Department of Veterans Affairs in Austin, TX seeks an Advanced Medical Support Assistant (AMSA) to provide expert administrative support within PMRS clinics. The AMSA coordinates appointments, handles patient communications, and supports care teams in an interdisciplinary model.

Qualification includes a high school diploma or GED; advanced knowledge of health care processes and strong system proficiency (CPRS, Vista, VSE).

Qualifications

• High school diploma or GED required; VA accepts preferred requirements.
• Advanced knowledge of health care processes for access to care.
• Familiarity with interdisciplinary coordination and administrative care tasks.
• Ability to work with diverse clinicians and care teams.

Responsibilities

• Provide expert administrative support within interdisciplinary care delivery.
• Coordinate scheduling across clinics and community resources.
• Review clinic availability and adjust schedules to meet patient needs.
• Prepare reports and present data to organizational levels.
• Maintain electronic records and follow up on patient care tasks.

Skills

Advanced health care process knowledge

Interdisciplinary coordination

Medical terminology proficiency

Communication with clinicians

Prioritization and organization

Report preparation and data sharing

Education

High school diploma or GED

State proficiency certificate / equivalent

Tools

CPRS

Vista

VSE

ISS

JLV

Virtual Scheduling Manager

Microsoft Office

VetLink

Secure Messaging

Job description

US Department of Veterans Affairs in Austin, TX seeks an Advanced Medical Support Assistant (AMSA) to provide expert administrative support within PMRS clinics. The AMSA coordinates appointments, handles patient communications, and supports care teams in an interdisciplinary model.

Qualification includes a high school diploma or GED; advanced knowledge of health care processes and strong system proficiency (CPRS, Vista, VSE).