Medical Support Assistant (Advanced)

Talentify; San Francisco (CA); On-site; USD 52,000 - 72,000; Full time

Job summary

The San Francisco VA Health Care System (SFVAHCS) relies on Advanced Medical Support Assistants to provide front-line clerical support to physicians, nurses and other care staff. AMSAs are the primary contact for patients by phone or in person, applying good judgment to ensure high-quality, patient-centered care within an interdisciplinary, coordinated delivery model.

AMSAs perform administrative duties for the assigned clinic, serve as a liaison to the clinical team and external agencies, and

Qualifications

• Front-line patient contact skills
• Strong written and verbal communication
• Ability to work in an interdisciplinary team

Responsibilities

• Provide front-line clerical support for physicians, nurses and care staff
• Serve as primary patient contact by phone and in person
• Assist with administrative tasks for the assigned clinic and coordinate information flow

Job description

Advanced Medical Support Assistants (AMSA) are multi-functional employees with full clerical capabilities and responsibilities. AMSA are considered chief sources of information and play an important role in accomplishing the work of the unit. They perform a variety of support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide patient care.

Duties

Total Rewards of a Allied Health Professional The AMSA must be dependable, use good judgement and effectively/accurately analyze and evaluate all situations to ensure the veteran receives the highest quality of care. Good written and oral communication skills are essential. The incumbent works collaboratively in an interdisciplinary coordinated care delivery model, a PACT at the San Francisco VA Health Care System (SFVAHCS) to ensure delivery of coordinated, high quality, efficient and patient-centered care. The AMSA is the primary source of contact to the patient by phone and/or in person, acts as the liaison to the clinical staff and provides administrative assistance for the assigned Clinic. As a front line contact to the patient, the AMSA sets the tone for perception concerning the quality of healthcare services provided by VA. They develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA medical centers, and other agencies. AMSAs are considered chief sources of information and play an important role in accomplishing the work of the unit by performing duties below.