Medical Support Assistant (Advanced)

Veterans Health Administration

Albuquerque (NM)

On-site

USD 48,000 - 63,000

Full time

6 days ago

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Job summary

Veterans Health Administration in Albuquerque is seeking an Advanced Medical Support Assistant to provide administrative support within the Community Care Service. The role acts as a liaison among patients, nursing staff, and medical teams to streamline outpatient care.

Key duties include scheduling, coordinating with providers, and managing follow-up communications. The position is full-time, on-site with standard Monday–Friday hours and a posted salary range of $48,489–$63,035 per year.

Qualifications

Education/degrees must be recognized by the U.S. Department of Education for federal employment.
Foreign education requires a Certificate of Foreign Equivalency for credit.

Responsibilities

Scheduling, canceling, and rescheduling patient appointments and/or consults.
Entering no-show information and monitoring appointment requests from multiple electronic sources.
Coordinating with the clinical team to review clinic utilization and ensure proper setup.
Communicating with patients, interdisciplinary teams, VA Medical Centers and external agencies.
Educating providers about shared patients and coordinating follow-up care.

Job description

Department: Department of Veterans Affairs

The Advanced Medical Support Assistant (AMSA) position serves as administrative support and is a foundational role within the Community Care Service. This position serves as the liaison between patients, nursing staff, medical staff, outside agencies, community providers, and other VA Health Care Systems in their assigned area.

Key Responsibilities

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELoThe Advanced MSA was established to ensure assistance to Veterans providing a smooth process for the management of Veteran's outpatient appointments as well as support work of the Patient Aligned Care Team (PACT). The Advanced MSA coordinates with the Clinical Team to review the clinic utilization by using various reports (i.e.

Clinic Utilization Statistical Summary), ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. The Advanced MSA develop/maintain effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies (e.g.

assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities by fax; facilitate/process secure messaging with the patient and team; develop and manage a tracking system for follow up care as such consults, tests, etc.) Major duties include, but are not limited to: Scheduling, canceling, re-scheduling patient appointments and/or consults. Entering no-show information.

Monitoring appointment requests from multiple electronic sources. Participating in team huddles and team meetings to manage and plan patient care. Setting priorities and deadlines. Adjusting the flow and sequencing of the work to meet team and patient needs. Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g. X-Ray, Lab Work). Participating and providing input in problem solving on operational issues or procedures in team meetings.

Performing administrative follow up actions. Evaluating patient information and clinic schedule lists to determine whether patient is vested. Educating providers about shared patients (those who receive their care at multiple VAs or those who have care in the community and bringing to the attention of the provider. Work Schedule: Monday through Friday, 7:30am-4:00pm Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized

Requirements & Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Which agency is hiring for this position?

This position is with Veterans Health Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $48489 – $63035/yr.

What is the application deadline?

Applications close on 2026-10-02.

How many openings are available?

There are 2 openings for this position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.