Advanced Medical Support Assistant: Scheduling & Admin

U.S. Department of Veterans Affairs; New Bedford (MA); On-site; USD 53,000 - 69,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Childcare Subsidy

Federal health/vision/dental

Job summary

The Medical Support Assistant (Advanced) at the New Bedford CBOC of the PM&R Service within the VA Providence Healthcare System provides administrative support, customer service, scheduling and patient intake across PM&R outpatient clinics.

Responsibilities include updating patient demographics in VISTA, coordinating appointments, assisting with referrals and MHV/kiosks usage, and acting as the first point of contact for clinics, patients and care teams.

Qualifications

• No education substitution for this grade level.
• Administrative duties include managing patient records and scheduling.

Responsibilities

• Supports clinics with clinic profile management and scheduling.
• Coordinates evaluations and treatment appointments in PM&R outpatient areas.
• Collects and updates insurance information and pre-registers Veterans.
• Enters patient demographics into VISTA and uses VISTA Imaging where required.
• Promotes MyHealthyVet and kiosk usage.
• Screens calls and provides information per privacy rules.
• Serves as first point of contact for clinics, patients, and Care in the Community.
• Pre-registers Veterans during check-in and follows up by calling prior to visits.

Skills

Customer service

Scheduling

Administrative support

Data entry

Phone screening

Tools

VISTA

VISTA Imaging

MyHealthyVet

Job description

The Medical Support Assistant (Advanced) at the New Bedford CBOC of the PM&R Service within the VA Providence Healthcare System provides administrative support, customer service, scheduling and patient intake across PM&R outpatient clinics.

Responsibilities include updating patient demographics in VISTA, coordinating appointments, assisting with referrals and MHV/kiosks usage, and acting as the first point of contact for clinics, patients and care teams.