Advanced Medical Support Assistant - Patient Access & Scheduling

US-Department-of-Veterans-Affair; Beaumont (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

U.S. Department of Veterans Affairs at Michael E. DeBakey VA Medical Center in Houston, TX, announces multiple Medical Support Assistant (Advanced) vacancies (AMSAs) across departments.

Positions may be full-time, part-time, or intermittent in Houston or community-based outpatient clinics. Applicants pending education or licensure may be tentatively selected. Typical duties include answering phones, greeting patients, scheduling appointments, updating demographics and insurance information, and

Qualifications

• High school diploma, GED, or proficiency certificate.
• US Citizenship per VA policy.
• No experience required.
• English proficiency in speaking and writing.

Responsibilities

• Answer phones and greet patients; relay messages.
• Schedule, cancel, or reschedule appointments and/or consults.
• Verify and update demographics and insurance information at check-in.
• Coordinate administrative functions for patient transfers and appointment types.

Skills

Phone handling

Customer service

Appointment scheduling

Communication skills

Demographics/insurance

Medical terminology

Education

High school diploma or GED

Tools

Health care portals

Electronic Health Record systems

Job description

U.S. Department of Veterans Affairs at Michael E. DeBakey VA Medical Center in Houston, TX, announces multiple Medical Support Assistant (Advanced) vacancies (AMSAs) across departments.

Positions may be full-time, part-time, or intermittent in Houston or community-based outpatient clinics. Applicants pending education or licensure may be tentatively selected. Typical duties include answering phones, greeting patients, scheduling appointments, updating demographics and insurance information, and