Advanced Medical Support Assistant

U.S. Department of Veterans Affairs; Vineland (NJ); On-site; USD 42,000 - 52,000; Full time

Job summary

Wilmington VA Medical Center is recruiting a Medical Support Assistant (Advanced) to support Health Administration Services. The role involves answering phones, pre-registering Veterans, collecting insurance data, and guiding patients through MyHealthyVet.

Candidates must meet VA requirements and be prepared to work in a busy clinical setting, focusing on accuracy, efficiency, and compassionate service. This is a GS-6 level position with sedentary duties and potential for professional growth.

Qualifications

• English proficiency for speaking and writing.
• Ability to handle scheduling and patient communications.

Responsibilities

• Screens/receive calls courteously and determine the nature of requests.
• Pre-register Veterans by utilizing call lists and phone communications.
• Collect and update insurance information for eligible patients.
• Promote Veteran registration for MyHealthyVet (MHV).
• Coordinate reception and scheduling in accordance with clinic processes.

Skills

English proficiency

Phone etiquette

Education

High school diploma or GED

Job description

Wilmington VA Medical Center is recruiting a Medical Support Assistant (Advanced) to support Health Administration Services. The role involves answering phones, pre-registering Veterans, collecting insurance data, and guiding patients through MyHealthyVet.

Candidates must meet VA requirements and be prepared to work in a busy clinical setting, focusing on accuracy, efficiency, and compassionate service. This is a GS-6 level position with sedentary duties and potential for professional growth.