Advanced Medical Support Assistant - Clinic Scheduling

US-Department-of-Veterans-Affair; Lexington (KY); On-site; USD 36,000 - 48,000; Full time

Job summary

The U.S. Department of Veterans Affairs Medical Center in Lexington, KY seeks an Advanced Medical Support Assistant to join the Daytime Telephone Program within Patient Care Services.

The role supports scheduling, data entry, patient communications, and coordination of appointments in a busy clinical call center, requiring strong English skills and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• English proficiency in speaking and writing.
• Experience not required; training provided for VA processes.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consults.
• Enter no-show information and monitor appointment requests from multiple sources.
• Coordinate transfers to other clinical/medical facilities and verify demographics/insurance at check-in.

Skills

Scheduling

Data entry

Customer service

Medical terminology

Education

High school diploma or GED

Job description

The U.S. Department of Veterans Affairs Medical Center in Lexington, KY seeks an Advanced Medical Support Assistant to join the Daytime Telephone Program within Patient Care Services.

The role supports scheduling, data entry, patient communications, and coordination of appointments in a busy clinical call center, requiring strong English skills and the ability to work in a fast-paced environment.