Advanced Medical Support Assistant — Care Navigator

U.S. Department of Veterans Affairs; Mishawaka (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

The U.S. Department of Veterans Affairs in Mishawaka, IN seeks an Advanced Medical Support Assistant to provide specialized administrative patient support within PACT, Specialty Care, and care in the community settings.

You will work with interdisciplinary teams to manage access to care, appointment scheduling, and patient communications. This role involves updating electronic records, verifying insurance data, and coordinating with care teams to ensure readiness for visits.

Responsibilities

• Provide specialized administrative patient support within coordinated care models.
• Coordinate with PACT teams to review appointment availability and manage access to care.
• Enter information into the electronic record and verify insurance data for accuracy.
• Monitor clinic schedules and assist with inpatient-to-outpatient transitions and follow-up care.

Job description

The U.S. Department of Veterans Affairs in Mishawaka, IN seeks an Advanced Medical Support Assistant to provide specialized administrative patient support within PACT, Specialty Care, and care in the community settings.

You will work with interdisciplinary teams to manage access to care, appointment scheduling, and patient communications. This role involves updating electronic records, verifying insurance data, and coordinating with care teams to ensure readiness for visits.