Advanced Medical Support Assistant — Care Coordination

Veterans Health Administration; Lawrenceburg (IN); On-site; USD 47,000 - 61,000; Full time

Job summary

The Veterans Health Administration at the Cincinnati VA Medical Center seeks an Advanced Medical Support Assistant to provide specialized administrative patient support enabling clinicians to deliver high-quality care.

You will coordinate care across clinics, manage appointments, handle secure messages, and maintain electronic health records, ensuring smooth transitions from inpatient to outpatient settings and timely follow-ups for patients.

Qualifications

• Note: Education verification requirements per federal standards.
• Experience providing administrative support in clinical settings is expected.
• Ability to navigate patient information systems and coordinate care.

Responsibilities

• Provides specialized administrative patient support within an interdisciplinary care model.
• Uses clinical flow tools and patient systems to support access to care across clinics.
• Reviews clinic appointment availability and helps adjust utilization to meet needs.
• Communicates with patients, care teams, VA facilities, and external providers; assists with transitions.
• Manages follow-up care tasks including consults, tests, and appointment requests.
• Processes secure messages in MyHealtheVet and supports planning and follow-up care.
• Verifies patient information and supports shared-care coordination across VA facilities.

Skills

Advanced administrative judgment

Interdisciplinary coordination

Patient communication

EHR navigation

Clinic scheduling

Education

Education verified by DOE

Tools

MyHealtheVet

EHR systems

Job description

The Veterans Health Administration at the Cincinnati VA Medical Center seeks an Advanced Medical Support Assistant to provide specialized administrative patient support enabling clinicians to deliver high-quality care.

You will coordinate care across clinics, manage appointments, handle secure messages, and maintain electronic health records, ensuring smooth transitions from inpatient to outpatient settings and timely follow-ups for patients.